Nikki Bellin
Green Bay
Summary
Dynamic professional with extensive experience as a Managing Front Desk Coordinator at The Day Spa, excelling in exceptional customer service and complex problem-solving. Proven track record in enhancing operational efficiency and training staff, while effectively managing guest relations and inventory control to drive satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Managing Front Desk Coordinator
The Day Spa
11.2020 - Current
- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Coordinated communication between clients and spa professionals to enhance service delivery.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Developed and maintained comprehensive documentation for protocol procedures and guidelines.
- Developed training materials for new staff to ensure consistent customer service standards.
- Trained staff on front desk procedures and policies.
- Developed and executed strategic plans for better resource allocation and increased productivity.
- Maintained a calm demeanor during high-pressure situations, serving as a role model for other front desk staff members in managing stress effectively.
- Collaborated with cross-functional teams to create cohesive brand messaging across multiple platforms, ensuring consistency and effectiveness.
- Monitored inventory supplies and equipment, ensuring availability for daily operations without interruption.
Store Manager -Online Store Lead
Girl Scouts Of The Northwestern Great Lakes
09.2014 - 04.2020
- Managed inventory levels, ensuring optimal stock availability and timely replenishment.
- Implemented e-commerce strategies to enhance customer engagement and increase online sales.
- Led cross-functional teams to execute promotional campaigns, driving brand awareness and customer loyalty.
- Developed standard operating procedures for order fulfillment and customer service excellence.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Increased community engagement by participating in local events, raising store's profile.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Created exciting merchandise displays to catch attention of store customers.
Education
Bachelor of Arts - Sociology
St. Norbert College
De Pere, WISkills
- Administrative skills
- POS systems
- Exceptional customer service
- Complex Problem-solving
- Professional demeanor
- Verbal and written communication
- Resolution-oriented
Timeline
Managing Front Desk Coordinator
The Day Spa
11.2020 - Current
Store Manager -Online Store Lead
Girl Scouts Of The Northwestern Great Lakes
09.2014 - 04.2020
Bachelor of Arts - Sociology
St. Norbert College
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