Nicole (Nikki) Bomgardner
St. Petersburg,FL
Summary
Prepared professional with extensive knowledge in multiple positions & easily adaptable to change. Skilled in preparing and delivering lectures, evaluating and grading student work and preparing course materials. Tech-savvy educator with in-depth understanding of modern programs.
Overview
14
14
years of professional experience
Work History
Business Education Teacher
Hollins High School, Pinellas County Schools
2022.12 - Current
- Florida Department of Education - DOE#1475310
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Exposed students to economic reasoning skills to build perspective and critical thinking skills.
Project Manager
More Floods, Inc
2021.01 - 2022.01
- Write & maintain SOP's for all roles and duties
- Re-write all company & member manuals
- Event Planner for Annual National Sales Meeting
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
Director of Operations
Aloft
2019.01 - 2020.01
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Achieved team goals through formalized training plans, coaching and performance management.
Marketing Director/Gymnastics Coach
Emerald City Gymnastics
2018.01 - 2020.01
- Manage the website and maintain daily
- Coach the girls gymnastics team including all competitions, locally and regionally
- Manage the social media presence on 3 platforms
- Assist in the management of the annual host meet generating a six figure profit including thousands of participants
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created innovative strategies to drive customer engagement.
Guest Service Representative/Night Audit
Marriott
2016.01 - 2020.01
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Judicial Administrative Assistant
16th Circuit Court
2012.01 - 2017.01
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Researched laws, court decisions and other documents relevant to cases before court to aide in judge's decision-making.
- Attended civil and criminal court proceedings to hear arguments and document necessary case information for judge's review.
- Reviewed complaints, petitions, motions and pleadings to aid in determining admissibility.
- Managed court sessions, maintaining attendant records for court proceedings.
Support Analyst
Cerner Corporation
2014.01 - 2016.01
- Service request investigation and resolution supporting internal and external clients for Cerner software
- Provide input for defining user needs and solution-specific testing
- Investigate, analyze, and provide comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools
- Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback and providing [Result].
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Responsible for thorough documentation related to investigation and issue software resolution
- Answered customer support inquiries via specialized ticket tracking platforms.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
Call Center Manager / Finance Manager
Continental Siding Supply
2012.01 - 2014.01
- Created a call center - hired staff - trained staff on how to take calls and set appointments using LeadPerfection software
- Monitored progress daily and weekly using reporting statistics through software to include managing social media campaigns
- Transitioned to Finance Manager - processed loans for home improvement projects
- Built relationships with lenders to negotiate excellent rates for customers
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Determined quality assurance benchmarks and set standards for improvement.
Project Manager / Quality Control
Veolia Transportation / SuperShuttle KC
2010.01 - 2012.01
- Resolve/address disputes between employees, drivers, and customers
- Create and manage call center statistics and other monthly management reports
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
Education
Master of Arts - Business
MidAmerica Nazarene University
Olathe, KS05.2021
Bachelor of Arts - Communications
University of Missouri - Kansas City
Kansas City, MO06.2011
High School Diploma -
Terre Haute South Vigo High School
Terre Haute05.1995
Skills
- Multiple software proficiency; type 85 wpm
- Designated Teacher Mentor
- Conversational Spanish
Timeline
Business Education Teacher
Hollins High School, Pinellas County Schools
2022.12 - Current
Project Manager
More Floods, Inc
2021.01 - 2022.01
Director of Operations
Aloft
2019.01 - 2020.01
Marketing Director/Gymnastics Coach
Emerald City Gymnastics
2018.01 - 2020.01
Guest Service Representative/Night Audit
Marriott
2016.01 - 2020.01
Support Analyst
Cerner Corporation
2014.01 - 2016.01
Judicial Administrative Assistant
16th Circuit Court
2012.01 - 2017.01
Call Center Manager / Finance Manager
Continental Siding Supply
2012.01 - 2014.01
Project Manager / Quality Control
Veolia Transportation / SuperShuttle KC
2010.01 - 2012.01
Master of Arts - Business
MidAmerica Nazarene University
Bachelor of Arts - Communications
University of Missouri - Kansas City
High School Diploma -
Terre Haute South Vigo High School
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