Nikki Boswell
Magnolia,TX
Summary
Proactive and results-oriented professional with extensive experience in office administration and customer relations, notably at Specialty Steel Supply. Excelled in data organization and verbal communication, enhancing customer satisfaction and streamlining office processes. Demonstrated adaptability and teamwork, achieving efficient service delivery in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Administration Assistant
Specialty Steel Supply
04.2020 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Maintained inventory of office supplies and placed orders.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Waitress
Bone Daddy’s House of Smoke
11.2016 - 04.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Proved successful working within tight deadlines and a fast-paced environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Cheddars
11.2013 - 11.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Cy Fair Highschool
Cypress, TXSkills
- Office administration
- Administrative support
- Data entry
- Word processing
- Scheduling appointments
- Telephone reception
- Customer relations
- Office management
Timeline
Administration Assistant
Specialty Steel Supply
04.2020 - 12.2022
Waitress
Bone Daddy’s House of Smoke
11.2016 - 04.2019
Waitress
Cheddars
11.2013 - 11.2016
Cy Fair Highschool
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