Open To Work
Nikki Brewer
Data Entry
Ellensburg,WA
Work Preference
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
25
25
Years of experience serving the public in various occupations
Work History
Patient Service Representative
Kvh Family Medicine Clinic
11.2022 - 09.2025
- Managed patient check-in and appointment scheduling to ensure efficient clinic operations.
- Assisted patients with insurance verification and billing inquiries, improving overall satisfaction.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Production Manager
Kimberland Collars
08.2020 - 11.2022
- Managed inventory levels to ensure materials availability for uninterrupted production flow.
- Evaluated production performance metrics to identify areas for continuous improvement.
- Resolved issues quickly to maintain productivity goals.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
Switchboard Operator/ER Admitting Clerk
St. Joseph's Regional Medical Center
06.2018 - 02.2020
- Operated multi-line switchboard, managing incoming and outgoing calls efficiently.
- Provided accurate information to patients and staff regarding hospital services and departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Updated company directory regularly, ensuring accurate contact information for all employees and departments.
- Announced important information and emergency notifications over PA system.
- Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Front Desk Receptionist
Lewis & Clark College
01.2017 - 05.2018
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
Cashier
Sunset Mart-Troy
05.2016 - 05.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean, organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries and provided exceptional service to ensure satisfaction.
- Managed daily cash reconciliations, ensuring accuracy in financial reporting and accountability.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Home Health Care Advocate
Seubert's Quality Home Care
01.2014 - 05.2016
- Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
- Helped maintain client hygiene through bathing, grooming, and dressing assistance, fostering dignity and self-esteem in daily routines.
- Maintained a safe and clean home environment for patients, reducing fall risks and promoting overall health.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Front Desk Night Auditor
Suncadia Resort
08.2013 - 01.2014
- Managed nightly financial audits, ensuring accuracy and compliance with established procedures.
- Processed guest check-ins and check-outs efficiently, enhancing overall guest satisfaction.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat visits.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Conducted end-of-day financial reporting, identifying discrepancies and recommending corrective actions as needed.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
Education
Certificate of Technical Studies - Medical Billing/Coding
Lewis-Clark State College
Lewiston, ID05-2018
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Medical terminology
- Multitasking and organization
- Medical coding
- Registration and scheduling
- Data entry proficiency
- Medical billing
- Verbal and written communication
- Electronic health records
- Punctual and hardworking
Timeline
Patient Service Representative
Kvh Family Medicine Clinic
11.2022 - 09.2025
Production Manager
Kimberland Collars
08.2020 - 11.2022
Switchboard Operator/ER Admitting Clerk
St. Joseph's Regional Medical Center
06.2018 - 02.2020
Front Desk Receptionist
Lewis & Clark College
01.2017 - 05.2018
Cashier
Sunset Mart-Troy
05.2016 - 05.2018
Home Health Care Advocate
Seubert's Quality Home Care
01.2014 - 05.2016
Front Desk Night Auditor
Suncadia Resort
08.2013 - 01.2014
Certificate of Technical Studies - Medical Billing/Coding
Lewis-Clark State College