Nikki Brisson
Huntington Beach
Summary
Dynamic bartender with extensive experience at Whiskey Republic Redlands, excelling in high-volume service and cash handling. Proven ability to enhance customer satisfaction through exceptional communication and suggestive selling. Skilled in training new hires and managing bar promotions, consistently delivering outstanding service and hitting sales goals while maintaining a clean and organized environment.
Overview
9
9
years of professional experience
Work History
Bartender
Whiskey Republic Redlands
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Ensure responsible alcohol service and check IDs
- Handle intoxicated or difficult customers professionally
- Team up with staff to keep service smooth and upbeat
Bartender
Sea Legs at the Beach
03.2021 - 05.2023
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- High Volume sales at live concerts
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Manager and Bartender
Top Dog Tavern
05.2018 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Led front-of-house operations and trained staff to deliver stellar service
- Created marketing campaigns and events to boost traffic and sales
- Managed inventory and optimized storage
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Bartender
3rd Street Tavern
01.2018 - 12.2018
- Delivered top-tier customer service and boosted nightly sales
- Planned and promoted events like the annual Kcal Kegger
- Maintained cleanliness and responsible alcohol service
- Collaborated with local vendors to enhance guest experiences
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender and Server
Time Out Sports Bar
01.2016 - 01.2018
- Served food and drinks while managing large volumes of guests
- Maintained top health and safety standards
- Supported management with inventory and ordering
- Processed payments, cleared tables, and provided a positive guest experience
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- Beverage Preparation & Suggestive Selling
- RBS Certified ABC Regulation Knowledge
- Cash Handling & Payment Processing
- Training & Mentoring New Hires
- Strong Communication & Team Collaboration
- Customer Service Pro Cool Under Pressure
- Marketing & Promotions for Bar Events
- Suggestive Selling
- Strong multitasking
- Highly reliable
- Team player attitude
Timeline
Bartender
Whiskey Republic Redlands
10.2022 - Current
Bartender
Sea Legs at the Beach
03.2021 - 05.2023
Manager and Bartender
Top Dog Tavern
05.2018 - 03.2020
Bartender
3rd Street Tavern
01.2018 - 12.2018
Bartender and Server
Time Out Sports Bar
01.2016 - 01.2018
Bachelor of Science - Operations Management
Southern New Hampshire University
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