NIKKI M. BRYSON
PHOENIX,USA
Summary
Qualified Customer Service Representative seeking a position with a growing firm in which to utilize my skills and expand my knowledge.
Wide knowledge of Federal and State financial aid regulations Broad knowledge of U.S Military educational benefits Proficient with internet and systems-based data, Campus and PeopleSoft Ability to maintain accurate and timely submission of financial aid packages Ability to interact with all levels of individuals Ability to perform diligent follow-up on missing paperwork Ability to answer student questions concerning their financial aid package professionally, Superior with customer-orientation and very professional Solid organizational and superior listening, oral and written communication skills
Overview
18
18
years of professional experience
Work History
Financial Service Officer
Ancora Education/Miller-Motte College
Phoenix, AZ
07.2022 - Current
- Analyzes and evaluates financial viability of students and families, and provides advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process.
- Reviewed and assessed eligibility of financial aid applications, exercising professional judgment to identify necessary adjustments.
- Reviews for accuracy and provides signature approval/disapproval of loan applications, promissory notes, and other financial documents.
- Provided information via telephone and electronic chat to students, prospective students, and families about student financial aid options.
- Acted as liaison with state, federal, tribal, and other agencies, staying informed about student assistance opportunities and program regulations.
Stocker/Cashier
Big Lots
Phoenix, AZ
11.2018 - 01.2023
- Unloaded and organized delivery truck for efficient inventory management
- Restocked shelves systematically to maintain product availability
- Assisted customers at front cashier and provided floor support
Customer Service Agent
Grainger Industrial Supply
Phoenix, AZ
11.2021 - 07.2022
- Delivered products and services that met or exceeded customer expectations through superior service.
- Assisted customers in selecting products, placing orders, maintaining accounts, and processing returns and exchanges.
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints through effective communication and problem-solving.
- Managed returns and exchanges while ensuring customer satisfaction.
Financial Aid Representative/Military Division
EDMC/South University
Phoenix, AZ
04.2008 - 07.2012
- Conducted interviews with newly enrolled active and inactive service members, as well as their spouses, dependents and veterans of the U.S. Military.
- Evaluated eligibility for federal financial aid and military benefits.
- Monitored NSLDS to check students who previously attended college as well as responded to student queries and counseled them when needed.
- Acted at intermediary between the Admissions Advisor and the student and scheduled student appointments and helped them with additional funding.
- Set up payments schedules, received payments and reviewed students financial accounts when requested.
- Coordinated with financial institutions and military benefit coordinators, for the status of student loan applications, military benefit applications and reviewed student financial aid packages.
Education
Justice Studies, Psychology
Kent State University
Kent, OHSkills
- Operating systems
- Microsoft programs
Timeline
Financial Service Officer
Ancora Education/Miller-Motte College
07.2022 - Current
Customer Service Agent
Grainger Industrial Supply
11.2021 - 07.2022
Stocker/Cashier
Big Lots
11.2018 - 01.2023
Financial Aid Representative/Military Division
EDMC/South University
04.2008 - 07.2012
Justice Studies, Psychology
Kent State University