Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Buchanan

Odessa

Summary

Dynamic and results-oriented professional with extensive experience in property and hospitality management, notably with Gargoyle Management Inc. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant reduction in late payments. Skilled in Microsoft Office and adept at administrative leadership, demonstrating exceptional communication and critical thinking abilities.

Overview

12
12
years of professional experience

Work History

Property Manager

Gargoyle Management Inc
04.2022 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Assistant General Manager

Comfort Inn & Suites
03.2013 - 10.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Resolved problems promptly to elevate customer approval.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.

Education

Graduate Certificate -

Richard Milburn Academy
Odessa, TX
2013

Skills

  • Property management
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Administrative support
  • Adaptable
  • Valid Texas driver's license
  • Skilled multi-tasker
  • Customer relations
  • Clear communication
  • Critical thinking
  • Client relations
  • Decision-making
  • Microsoft office
  • Administrative leadership
  • Creative and adaptable
  • Office staffing

Timeline

Property Manager

Gargoyle Management Inc
04.2022 - Current

Assistant General Manager

Comfort Inn & Suites
03.2013 - 10.2021

Graduate Certificate -

Richard Milburn Academy

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Nikki Buchanan