Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nikki Buldukyan

Williston Park,NY

Summary

Retail and Operations leader with over 10 years of experience managing multi-unit teams and driving operational improvements. Expertise in policy formulation, performance optimization, and staff training. Proven track record of transforming underperforming districts, achieving cost reductions, and enhancing key performance metrics. Focused on team development and elevating customer satisfaction.

Overview

14
14
years of professional experience

Work History

Director of Operations

LinkNYC
Albertson, NY
02.2019 - Current
  • Redesigned processes to optimize workflows, reducing inefficiencies and operational costs.
  • Introduced new policies and SOPs to enhance compliance and productivity.
  • Provided leadership and coaching to staff, driving improvements in team performance.
  • Maintained client relationships to foster business growth and enhance account retention.
  • Collaborated with cross-functional teams to achieve high customer satisfaction scores.
  • Created procedures that streamlined workflow processes for efficiency.

District Manager

U.S. Vision
Long Island, NY
01.2018 - 02.2019
  • Directed 15 retail and optometry locations across Long Island, enhancing operational efficiency.
  • Achieved 40% improvement in district KPIs within 90 days through strategic performance management.
  • Increased Net Promoter Score to 78%, marking highest rating in Northeast Region.
  • Analyzed sales data to uncover performance trends and capitalize on opportunities.
  • Implemented compliance measures, training programs, and customer experience initiatives throughout district.

General Manager of Operations

Luxury Optical Holdings
New York, NY
11.2016 - 01.2018
  • Directed daily operations, budgeting, and compliance across multiple store locations.
  • Developed top-performing staff through structured performance coaching.
  • Strengthened partnerships with doctors to enhance retention and drive sales growth.
  • Created and implemented operational SOPs to optimize business practices.

General Manager

LENSCRAFTERS, Luxottica Group
New York, NY
11.2014 - 11.2016
  • Achieved 10% sales growth over two consecutive years, exceeding annual targets.
  • Hosted international leadership visits to demonstrate market performance excellence.
  • Conducted coaching and feedback sessions to elevate team performance.
  • Resolved customer complaints swiftly while maintaining high service quality standards.
  • Administered employee discipline through verbal and written warnings as required.
  • Tracked monthly sales metrics to generate reports for business development strategies.

Multi-Unit Manager

Sunglass Hut, Luxottica Group
Philadelphia, PA
03.2012 - 11.2014
  • Directed operations across 22 stores, achieving $30 million in sales, including airport locations.
  • Boosted customer satisfaction by 20% within first year.
  • Cultivated team culture and reduced turnover through effective leadership.
  • Presented regular performance reports and strategic recommendations to corporate.

Education

Associate of Arts (A.A.) - Merchandise Management

Fashion Institute of Technology
New York
06-2004

Skills

  • Multi-unit leadership
  • KPI and performance management
  • Staff development and coaching
  • Operational efficiency
  • Customer experience enhancement
  • Strategic planning
  • Process improvement strategies
  • Budget management

References

Available upon request

Timeline

Director of Operations

LinkNYC
02.2019 - Current

District Manager

U.S. Vision
01.2018 - 02.2019

General Manager of Operations

Luxury Optical Holdings
11.2016 - 01.2018

General Manager

LENSCRAFTERS, Luxottica Group
11.2014 - 11.2016

Multi-Unit Manager

Sunglass Hut, Luxottica Group
03.2012 - 11.2014

Associate of Arts (A.A.) - Merchandise Management

Fashion Institute of Technology

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