Nikki Burgess-West

Travels the states of Arkansas, Louisiana, and Tennessee drug testing collegiate athletes. Testing between 10 to 50 individuals during one single testing.

Responsible for collecting and processing samples for drug testing, ensuring the integrity and validity of the specimens. This role involves various duties, including sample collection, documentation, and reporting, as well as maintaining a safe and clean work environment.

Responded to patient concerns and questions with compassionate and knowledgeable service.

Monitored patient progress and provided emotional support.

Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.

Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.

Educated patients on available resources and community programs, increasing their access to needed services.

Entered details into computer systems and managed database of information.

Facilitated communication between patients, families and healthcare providers to support comprehension.

Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.