Nikki B Byers

Exceeded established sales goals while leveraging customer service, appointment scheduling, and swatch management.

Sales.

• Surpassed sales goals through the implementation of successful strategies and design knowledge.
• Managed multiple home projects simultaneously while meeting deadlines within budget constraints.
• Developed strong relationships with customers to encourage repeat business and referrals.
• Reviewed blueprints and structural specifications to determine the best interior design solution.
• Visited home sites when necessary to assess and fulfill customer needs.
• Used 3D software to allow customers to clearly visualize completed projects, creating a 'wow' effect.
• Identified opportunities for upselling additional products or services based on customer needs.

Customer Service.

• Successfully increased Crate and Barrel credit card enrollments by highlighting benefits and rewards.
• Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
• Resolved complex problems by working with other departments to provide solutions to uphold quality service.
• Maintained detailed records of customer interactions, transactions, and comments for future reference.

Appointment scheduling.

• Fielded and assigned each appointment request, determined by the customer's style and interests.
• Assessed team members' skill sets and assigned appointments accordingly for optimal efficiency and sales.
• Supported sales team members by creating a safe space to express workload for even appointment delegation.
• Implemented new methods for organizing inventory in order to increase the efficiency of operations.
• Reviewed and revised inventory levels to ensure adequate stock of materials.
• Identified obsolete items in the inventory system and prepared them for disposal or sale.
• Coordinated with suppliers to reorder supplies and manage inventory replenishment.

Material Sales Aid Management

• In-depth knowledge of all sold upholstery, leather, curtains, and rug materials.
• Implemented new methods for organizing inventory in order to increase the efficiency of operations.
• Reviewed and revised inventory levels to ensure adequate stock of materials.
• Identified obsolete items in the inventory system and prepared them for disposal or sale.
• Coordinated with suppliers to reorder supplies and manage inventory replenishment.

• Assisted new GC during transition of management and throughout the duration of new, residential construction projects
• Served as client liaison and subcontractor point-of-contact
• Hosted pre-construction meetings with clients to review timelines, itemized budgets and respective design decisions
• Ensured each trade was reaching benchmarks as scheduled, performed daily quality control checks, resolved any code violations as needed
• Ordered and maintained all required jobsite materials
• Oversaw all bulk material deliveries and distributed to crews accordingly
• Managed all permit applications and approvals, including MEP permits
• Scheduled and passed 40+ inspections with code compliance inspectors
• Coordinated meetings with plumbers and fire marshal to demonstrate and approve fire mitigation systems
• Hosted weekly progress meetings with clients and relayed any change orders to respective trades
• Personally installed all floor, shower and backsplash tiles throughout the home
• Inspected warranty claims and resolved accordingly

• Oversaw the daily clerical operations of ongoing construction projects
• Performed the design work for all speculative properties
• Provided ad-hoc design work for custom projects, provided recommendations, samples, renderings, etc
• Submitted blueprint feedback and adjustments to architects
• Bid and purchased all late-stage items and oversaw delivery and install
• Maintained files and receipts for each project, prepared quarterly items for accountants and lenders
• Handled weekly photography for bank draw submittals
• Coordinated gas line and utility disconnection on properties to be demolished, handled new utility setup
• Scheduled staging, photography, and MLS listings for spec properties
• Hosted open houses as needed, marketed direct-to-consumer without use of real estate agents or brokers
• Designed and ordered office supplies and marketing materials