Nikki Casson
Cleveland,TN
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management.
Overview
9
9
years of professional experience
Work History
Front Desk/Night Auditor
Dynamic Group, LLC
Cleveland, TN
02.2024 - Current
- Processed check-ins and check-outs of guests accurately in the hotel's computer system.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Communicated effectively with fellow staff members in order to provide seamless service delivery.
- Performed nightly audit functions such as verifying account balances are correct.
Assistant General Manager
Five Star Group
Cleveland, TN
01.2023 - 12.2023
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Identified opportunities for cost savings and operational efficiency improvements.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Front Desk Manager
Daybreak Suites Extended Stay
Cleveland, TN
04.2022 - 11.2022
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
Front Desk Manager/General Manager
Maars, LLC
Cleveland, TN
04.2015 - 07.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Education
Master of Arts - Public Relations
Full Sail University
Winter Park, FL06-2015
Skills
- Balancing accounts
- Inventory Management
- Guest Relations Management
- Client Relationship Management
- Staff Management
- Department Oversight
- Schedule Management
- Customer Service Management
- Data Analysis
- Employee Development
Timeline
Front Desk/Night Auditor
Dynamic Group, LLC
02.2024 - Current
Assistant General Manager
Five Star Group
01.2023 - 12.2023
Front Desk Manager
Daybreak Suites Extended Stay
04.2022 - 11.2022
Front Desk Manager/General Manager
Maars, LLC
04.2015 - 07.2021
Master of Arts - Public Relations
Full Sail University
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