Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Nikki Castillo

Santa Clara,CA

Summary

Dynamic and reliable professional with a strong background in mixology, customer service, and event execution. Known for exceptional organizational skills, and a passion for delivering high-quality support. Adept at using diverse drink-making techniques to elevate guest experiences, and proficient in program operations across various industries. Recognized for precision, enthusiasm, and the ability to ensure smooth, seamless service environments.

Overview

8
8
years of professional experience

Work History

Program Associate

Path
San Jose, CA
12.2024 - Current
  • Assisted in developing and implementing program plans, policies, and procedures.
  • Attended conferences and workshops related to the field of expertise.
  • Developed relationships with key community partners involved in programming efforts.
  • Provided technical assistance to staff members regarding program implementation strategies.
  • Monitored budgets to ensure fiscal responsibility of programs.
  • Managed databases used to track participants in programs.
  • Actively participated in team meetings focused on improving current programming efforts.
  • Proofed and edited documentation for department to correct mistakes prior to publication.
  • Assisted management with planning and logistics for program activities.
  • Scheduled and coordinated meetings and travel arrangements for staff.
  • Participated in credit and collections activities.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Monitored office services mailbox for business support needs and requests.
  • Reserved and managed meeting room availability.
  • Coordinated support to facilitate general office operations.
  • Received and distributed mail, letters and packages.
  • Assisted with set up for social events and food deliveries.
  • Stocked inventory and ordered office and kitchen supplies.
  • Answered phones and routed voicemails to respective employees.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Reviewed and approved vendor invoices.

Bartender Lead

Maggiano's
San Jose, CA
09.2020 - 06.2024
  • Managed bar operations to ensure efficiency and deliver exceptional customer service.
  • Oversaw team of bartenders, providing training to maintain quality standards in drink preparation.
  • Maintained inventory levels, ordered supplies, and managed stock to prevent shortages.
  • Handled cash and credit transactions while preparing daily sales reports.
  • Ensured compliance with health and safety regulations to uphold operational standards.
  • Created welcoming atmosphere and resolved customer complaints to enhance satisfaction.
  • Developed new drink recipes and promotional strategies to increase sales.
  • Contributed to repeat business through effective guest experience enhancements.

Office Manager

Signature Home
San Jose, CA
07.2020 - 07.2022
  • Answered and directed phone calls, enhancing office communication efficiency.
  • Scheduled meetings and appointments, optimizing calendar coordination for maximum productivity.
  • Recorded meeting minutes, ensuring accurate documentation of discussions and decisions.
  • Managed inventory and restocked office supplies, maintaining operational readiness.
  • Handled payroll duties to ensure timely and accurate employee compensation.
  • Established effective communication channels within the office to facilitate smooth operations.
  • Coordinated employee scheduling to meet staffing requirements effectively.
  • Executed cash handling tasks with precision and integrity, managing transactions proficiently.

Bartender/Server

Smoking Pig BBQ
San Jose, CA
07.2017 - 03.2020
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Attended regular training sessions to stay updated on new products or trends.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Greeted customers and provided excellent customer service.

House Manager

Pathways
San Jose, CA
12.2017 - 10.2019
  • Supervised women in recovery home, fostering supportive and structured environment.
  • Distributed medication according to precise schedules and dosages to promote client health.
  • Guided clients in accessing essential resources and navigating support systems.
  • Administered drug testing to ensure program compliance and maintain accountability.
  • Enforced house rules, ensuring safety and order for all residents.
  • Maintained detailed documentation of activities and interactions, ensuring confidentiality.
  • Contributed to overall stability of recovery home by promoting a positive atmosphere.

Education

Mannford High School - General Studies

Mannford High School
Mannford
06.2005

Skills

  • Customer service excellence
  • Strong communication skills
  • Efficient multitasking
  • Attention to detail
  • Problem solving
  • Time management
  • Technical proficiency
  • Adaptability and learning agility
  • Program planning
  • Budget management
  • Database management
  • Policy writing
  • Technical assistance
  • Meeting coordination
  • Event planning
  • Inventory management
  • Team collaboration
  • Data analysis
  • Logistics management
  • Cross-functional coordination
  • Administrative tasks
  • Innovation and creativity
  • Advanced Excel proficiency
  • Document control
  • Remote working experience
  • Calendar management
  • Cash handling and drink preparation
  • Health compliance and safety standards
  • Team leadership and training development

Affiliations

I completed the training for the Emerging leaders program. It was a 9 week course.

References

References available upon request.

Timeline

Program Associate

Path
12.2024 - Current

Bartender Lead

Maggiano's
09.2020 - 06.2024

Office Manager

Signature Home
07.2020 - 07.2022

House Manager

Pathways
12.2017 - 10.2019

Bartender/Server

Smoking Pig BBQ
07.2017 - 03.2020

Mannford High School - General Studies

Mannford High School

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