Nikki Chambers
Hewitt,TX
Summary
Proactive and versatile professional known for high productivity and efficient task completion. Possess specialized skills in patient registration, insurance verification, and data entry accuracy. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and streamline access processes.
Overview
13
13
years of professional experience
Work History
Patient Access Associate
Premier ER and Urgent Care
Waco, Texas
01.2022 - 08.2024
- Greeted patients and visitors with warmth and professionalism.
- Streamlined filing system to ensure efficient organization of patient records.
- Maintained updated reference materials outlining Medicare, Medicaid, and third-party payer regulations.
- Facilitated communication with clinical staff to update on patient status changes.
- Evaluated eligibility responses to determine patient benefit levels.
- Reviewed medical charts for accuracy and compliance before claims submission.
- Collected samples from patients for laboratory testing purposes, and routed to appropriate staff.
- Ensured waiting areas remained comfortable and secure for patients and guests.
Medical Administrative Assistant
BSWH Clinic-Neuroscience, Physical Medicine Rehab
Waco, TX
09.2019 - 06.2021
- Gathered data, validated insurance details, and processed co-payments at check-in.
- Coordinated physician calendar efficiently.
- Organized meetings and lunches between physicians and healthcare professionals.
- Contacted patients beforehand to verify appointment schedules and details.
- Scanned documents into EHR systems according to established protocols.
- Scheduled tests, lab work or x-rays and processed referrals for patients based on physician orders.
- Exhibited advanced problem-solving abilities, addressing challenges with precision.
- Oversaw inventory and supplies to guarantee timely material availability.
- Maintained cleanliness and organization of reception area to ensure a professional environment.
Patient Access Coordinator
Baylor Scott and White Medical Center - Hillcrest
Waco, TX
07.2011 - 09.2019
- Supported Emergency, Women’s and Children’s registration during peak times, ensuring rapid patient processing.
- Developed comprehensive reports on patient access metrics, including wait times and no-shows.
- Conducted audits on patient registration records to verify correctness.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Provided leadership, insight and mentoring to newly hired employees.
- Facilitated daily team meetings to evaluate progress, resolve challenges, and strategize next steps.
- Oversaw staff attendance, ensuring adherence to schedules.
- Coordinated team initiatives to enhance camaraderie.
- Guided patients to examination rooms and addressed general inquiries.
- Arranged necessary hospital admissions for patients.
Education
Associate of Applied Science - Business Management
McLennan Community College
Waco, TX05-2012
Skills
- Analytical Problem-Solving
- Proficient in Multitasking
- Quality Assurance Specialist
- Customer Support Excellence
- Precise Data Entry
- Insurance Eligibility Verification
- Proficient Conflict Resolution
- Meticulous Attention to Detail
- Collaborative Teamwork
- Team Leadership Excellence
- Mentorship and Development
Timeline
Patient Access Associate
Premier ER and Urgent Care
01.2022 - 08.2024
Medical Administrative Assistant
BSWH Clinic-Neuroscience, Physical Medicine Rehab
09.2019 - 06.2021
Patient Access Coordinator
Baylor Scott and White Medical Center - Hillcrest
07.2011 - 09.2019
Associate of Applied Science - Business Management
McLennan Community College
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