Nikki Coulouris
Paterson,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Patient Care Technician
Hackensack Meridian Health
Hackensack, NJ
12.2009 - 02.2024
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Helped create a safe environment by following infection control policies.
- Instructed new employees on proper techniques of performing daily tasks.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Medical Assistant
Dr. Lau
Hackensack, NJ
01.2006 - 10.2009
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
Manager
fairmount diner
Hackensack, NJ
05.1996 - 09.2006
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained new employees to perform duties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Education
Certificate - Medical Assistant
American Business Academy
Hackberry, LA06-1997
Some College (No Degree) - General Studies
Bergen Community College
Paramus, NJSome College (No Degree) - General Studies
Felician University
Lodi, NJSkills
- Vital signs monitoring
- Basic nursing care
- Patient Education
- Patient Observation
- ADL support
- Sterilization techniques
- Feeding Assistance
- Mobility Assistance
- Emergency Response
- Information Protection
- Blood Glucose Monitoring
- Catheter Care
- Specimen Collection
- Infection control standards
- Patient positioning understanding
- Phlebotomy Techniques
- Bedsore Prevention
- CPR Certification
- Basic Life Support
- Electronic Charting
- HIPAA Compliance
- Phlebotomy Training
- EKG Technician
Timeline
Patient Care Technician
Hackensack Meridian Health
12.2009 - 02.2024
Medical Assistant
Dr. Lau
01.2006 - 10.2009
Manager
fairmount diner
05.1996 - 09.2006
Certificate - Medical Assistant
American Business Academy
Some College (No Degree) - General Studies
Bergen Community College
Some College (No Degree) - General Studies
Felician University
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