Summary
Overview
Work History
Education
Skills
Activities
Certification
Timeline
Generic

Nikki Craft

Antelope,CA

Summary

Detail-oriented Dental Assistant with experience providing direct patient care and office management in busy dental practices. Trained in sterilization procedures and patient relations. Highly skilled in dental radiography and patient charting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Dog Caregiver

Rover.com
10.2023 - Current
  • Provided exceptional customer service, addressing any concerns or inquiries from pet parents.
  • Enhanced client satisfaction by offering customized solutions tailored to individual dogs'' needs and preferences.
  • Improved dog well-being by providing attentive care and maintaining a clean, safe environment.
  • Established trust with anxious or fearful dogs through patient interaction and gentle handling techniques.
  • Developed strong bonds with long-term clients, fostering loyalty and repeat business within the community.

Scheduling Coordinator

InnovAge
06.2023 - 09.2023
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Worked in EMR and began training in Epic Systems.
  • Contacted Provider offices to secure appointments and determine appropriate coverage in transportation.
  • Sent referrals to outside Providers electronically and followed up within one day to schedule
  • Worked with elderly population
  • Scheduled above the minimum amount per day

Medical Courier

courier logistics
06.2022 - 05.2023
  • Travel to hospitals in the Northern California region to collect biological specimens bound for a central lab
  • Traveling then to the Sacramento airport delivering the specimens to the proper airline.
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
  • Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.

Medical Courier

Courier Logistics
04.2014 - 11.2021
    • Travel to medical centers and hospitals in the Northern California region to collect biological specimens that need to be transported to either the airport, another lab or another lock box.
    • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
    • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
    • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
    • Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.

Lead RDA

ProDental Group
04.2007 - 03.2013
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Maintained strict sterilization protocols, ensuring a safe and sanitary environment for patients and staff.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Implemented digital record-keeping systems, improving organization and accessibility of patient information.
  • Managed inventory of dental supplies, reducing costs by optimizing order frequency and amounts.
  • Acted as a liaison between dentist, insurance providers, and patients for smooth billing processes and coverage inquiries.
  • Trained new dental assistants, providing guidance on best practices and ensuring high-quality patient care.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

Education

Masters of Arts in Psychology - Studied human behavior in all capacities

The Chicago School of Professional Psychology
08.2019

Bachelors of Science in Psychology - Focused on undergraduate studies and human behavior

University of Phoenix
02.2018

Skills

  • Detail oriented
  • Empathetic
  • Team player
  • Confident
  • Self starter
  • Team Collaboration
  • HIPAA Compliance
  • Dental Radiography
  • Infection control proficiency
  • Insurance Billing
  • Dental procedure assistance
  • Appointment Scheduling
  • Insurance Verification
  • Electronic Charting

Activities

I have always found myself drawn to professions that focus on helping others. I have a strong conviction in building foundations with people and being empathetic. I enjoy being outdoors with my family, reading and trying new things. I truly believe life is a gift and it should be cherished

Certification

  • Certified Dental Assistant
  • RDA - Registered Dental Assistant
  • Registered Dental Assistant License - 70889 (Please see cover letter)
  • Dental Assistant Training - Graduated 2003

Timeline

Dog Caregiver

Rover.com
10.2023 - Current

Scheduling Coordinator

InnovAge
06.2023 - 09.2023

Medical Courier

courier logistics
06.2022 - 05.2023

Medical Courier

Courier Logistics
04.2014 - 11.2021

Lead RDA

ProDental Group
04.2007 - 03.2013

Masters of Arts in Psychology - Studied human behavior in all capacities

The Chicago School of Professional Psychology

Bachelors of Science in Psychology - Focused on undergraduate studies and human behavior

University of Phoenix

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Nikki Craft