Accomplished Branch Manager at BB&T, adept in operations management and fostering customer relationships, significantly enhanced service quality. Leveraged excellent time management and leadership skills to exceed performance targets. Proven track record in business development and employee development, ensuring a growth mindset across teams.
Hi, I’m
Nikki Cunningham
Belle Glade,FL
Summary
Overview
20
years of professional experience
Work History
Various
Teacher
01.2016 - Current
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Guided students through college application process, increasing number of students accepted into their first-choice institutions.
Massage Envy Spa
General Manager
01.2014 - 01.2016
Job overview
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Wells Fargo & Company
Branch Operations Manager
01.2012 - 01.2014
Job overview
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Maintained friendly and professional customer interactions.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Coordinated special events at the branch location which resulted in increased foot traffic.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
BB&T
Branch Manager
01.2005 - 01.2012
Job overview
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
Grand Canyon UniversityPhoenix, AZ
Master Of Education from Special Education
01.2016
University Overview
University of Mary WashingtonFredericksburg, VA
Bachelor from Business Administration And Management
12.2004
University Overview
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Verbal/written communication
- Employee development
- Operations management
- Decision-making
- Team player
- Process improvement
- Business development
- Critical thinking
- Growth mindset
- Public speaking
- Conflict resolution
- Problem resolution
- Leadership and team building
- Efficient multi-tasker
- Time management
- Customer relations
Timeline
Teacher
Various
01.2016 - Current
General Manager
Massage Envy Spa
01.2014 - 01.2016
Branch Operations Manager
Wells Fargo & Company
01.2012 - 01.2014
Branch Manager
BB&T
01.2005 - 01.2012
Grand Canyon University
Master Of Education from Special Education
University of Mary Washington
Bachelor from Business Administration And Management
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