Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nikki Cureton

Nikki Cureton

Fayetteville,NC

Summary

Experienced Office Manager and administration professional with 10 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

19
19
years of professional experience

Work History

Office Manager

Liberty Tax Service
Fayetteville, NC
10.2013 - Current
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Supervised staff members, organized schedules and delegated tasks.
  • Used judgment and initiative in handling confidential matters and requests.
  • Provided training to new hires on office policies and procedures.

Medication Care Manager

Aid Gwinnett
Duluth, GA
05.2005 - 03.2012
  • Developed individualized treatment plans for clients based on their needs and preferences.
  • Participated in case conferences and meetings to discuss patient progress or concerns.
  • Communicated regularly with pharmacy staff regarding changes in prescription orders or drug interactions.
  • Provided medication management services to clients.
  • Maintained updated knowledge of new drugs, indications, dosages, contraindications.
  • Monitored client's adherence to prescribed medications and discussed any issues with physicians as needed.
  • Coordinated the delivery of medications from pharmacies to patients' homes when necessary.
  • Attended continuing education seminars related to medication management best practices.

Education

Medical Assisting

Georgia Medical Institute-Dekalb
Atlanta, GA
07-2012

High School Diploma -

Fayetteville Technical Community College
Fayetteville, NC
01-1995

Business Administration And Management

Shaw University
Raleigh, NC

Skills

  • Inventory Control
  • Staff Management
  • Employee Supervision
  • Workforce Management
  • Operations Management
  • Policy Development
  • Customer Service
  • Meeting Planning
  • Conflict Management
  • Training and Coaching
  • Staff Training
  • Clerical Support
  • Technical Support

Timeline

Office Manager

Liberty Tax Service
10.2013 - Current

Medication Care Manager

Aid Gwinnett
05.2005 - 03.2012

Medical Assisting

Georgia Medical Institute-Dekalb

High School Diploma -

Fayetteville Technical Community College

Business Administration And Management

Shaw University

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Nikki Cureton