Nikki Dakin
Henderson,NV
Summary
Experienced medical professional with expertise in triaging patients, capturing vital information, and performing basic procedures such as wound care. Strong communication skills, exceptional prioritization abilities, and a track record of effective multitasking. Demonstrates sound judgment and compassion towards patients. Background includes working in clinic and hospital settings, specializing in Ophthalmology, Laser Refractive Surgery, Diabetic management/treatment, Pediatrics, and family medicine. Proficient and caring team member with over 14 years of medical knowledge and experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
LPN
Teamsters 631 Medical Center South
06.2024 - Current
- Complete intake and gather information from the patient to relay chief complaints to the provider in detail
- Perform EKG's and POC testing, document and relay results to the provider
- Administer vaccines as needed
- Lab draws and Urine tests completed and documented
- Perform, document and package specimens for delivery to Labcorp
- Order lab supplies for the office
- Complete monthly lab checks and QC checks
- Complete monthly vaccine counts
- Complete a high volume of patient calls for prescriptions and lab results
- Answer phones, triage calls and schedule appointments according to need and urgency
- Chaperone providers when needed
- Lead huddle meetings when needed
- Complete referral processing to specialty and submit for prior authorization as needed
- Review WebIZ for immunization compliance
- Set up and assist in all procedures as needed by the provider
- Obtain consult notes from specialty referrals and schedule follow up appts as needed with the primary provider
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Cared for wounds, provided treatments, and assisted with procedures.
Maternal Child LPN
Southwest Medical/Optum
06.2022 - 06.2024
- Screened all incoming patients' to include all historical information
- Established care with newborns and family
- Check bilirubin levels, Run Hemoglobin and HCT levels
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Run urine tests to include Aptima and pregnancy testing
- Obtained and performed POC testing
- Sent out all lab specimens to be done by Lab
- Ordered all lab supplies and office supplies
- Administered Rogam, Solumedrol and Rocephin injections
- Assembled and educated patients on nebulizer use and how to perform the treatment
- Ordered all DME and follow up on delivery and educated patient or parent on use
- Administer all immunization for children from 3 months to 18 years of age
- Screen and performed all testing for sports physicals and clearance
- Screened teens and new moms for BHO/Mental Health needs
- Hit and maintained all HEIDIS measures and requirements
- Managed and maintained 30-50 tasks per week, while seeing 25-35 patients per day
- Set up and assisted with all surgical procedures including circumcisions, Nexplanon insertion or removals and IUD insertion and removals
- Floated to numerous office locations and in the Urgent Care dept regularly.
- Schedule follow up and same day appts
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for wounds, provided treatments, and assisted with procedures.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Offered immediate assistance in emergency situations and evaluated needs and delivered care.
- Gathered lab specimens, ordered testing, and interpreted results to assist in diagnosing patients.
- Comforted and counseled patients and families throughout care process.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
School Nurse/Diabetic Nurse/LPN
Dublin Unified School District
11.2017 - 05.2022
- Administered medication to students assigned, according to nursing practice standards and school district policies and procedures and documented and communicated this action to appropriate people
- Administered and documented specialized health care procedures, including but not limited to glucose testing, Catheterization, blood pressure monitoring, oral suctioning, trach care, G-tube feedings, and seizure treatment and precautions
- Provide first aid and health care to all students and staff
- Performed all hearing and vision tests for the district
- Monitored all school district/campus medications and physician administration forms for current orders and expiration dates
- Notifies parents and state of students with communicable diseases
- Monitors CGM's, calculates insulin to carb ratios, administers insulin via pump, pen or syringe
- Performed diabetic teaching/education to teachers, health office staff, students and parents
- Discussed changes in conditions and or non-compliance to endocrinologist and diabetic nurses and primary care doctors
- Managed and led a team of 14 health care technicians at 9 different school sites
- Completed staff schedules as well as district wide student scheduling of medically necessary needs daily
- I maintained a good rapport with all school sites and staff as well as health technicians
- Educated them on first aid and how to act/react in a stressful situation
- Completed reviews and handled disagreements among staff
- Maintained open communication and a 'my door is always open' policy
- Trained all new and incoming healthcare technicians
- Reported issues as well as accolades to HR on a monthly basis
- Participated in development of school safety plans to address areas of concern.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Implemented emergency protocols in medical emergencies to promote safety for students and staff.
School Nurse/Diabetic Nurse/LPN/Home Health
Accent Care
10.2016 - 11.2017
- Administered medication to students assigned, according to nursing practice standards and school district policies and procedures and documented and communicated this action to appropriate people
- Administered and documented specialized health care procedures, including but not limited to glucose testing, Catheterization, blood pressure monitoring, oral suctioning, trach care, G-tube feedings, and seizure treatment and precautions
- Provide first aid and health care to all students and staff
- Performed all hearing and vision tests for the district
- Monitored all school district/campus medications and physician administration forms for current orders and expiration dates
- Notifies parents and state of students with communicable diseases
- Monitors CGM's, calculates insulin to carb ratios, administers insulin via pump, pen or syringe
- Performed diabetic teaching/education to teachers, health office staff, students and parents
- Discussed changes in conditions and or non-compliance to endocrinologist and diabetic nurses and primary care doctors
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Participated in development of school safety plans to address areas of concern.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Screened for infectious diseases to help prevent spreading within school community.
- Implemented emergency protocols in medical emergencies to promote safety for students and staff.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping students regain or improve coping abilities.
Ophthalmic Tech/Scrub Tech/LPN
David Grant Medical Center, TAFB
04.2015 - 10.2016
- Supported four Ophthalmologists/Surgeons and two Optometrists with collecting patient history, Checking visual acuity, color acuity, EOM's IOP's, performed testing which included visual fields, HRT, OCT, Pachymetry, fundus photo, keratometry, auto refractions, IOL master, Ascans, and topography
- Prepared patients for cataract, PRK, Lasik and Blepharoplasty surgeries
- Charted results, complications, and scheduled follow up visits in nursing note format
- Notified PCP or referring doctor of results and plan of care
- Educated patients on surgery, procedures, warning signs and follow up procedures
- Facilitate group education and consent briefings
- Assisted physicians with all surgical procedures including running, maintaining and calibrating the VISX laser, IFS and Intralase
- Scrub nurse duties such as obtaining and maintaining sterile fields, setting up surgical trays/mayo stands for all different surgeries performed, inserted bandage contact lenses and applied bandages to eyes after procedures
- Responsible for surgical prep of patients, rooms, instruments and providers
- Handled all post op care of patients after surgery and scheduled and followed up with the patients on their monthly visits for the first year after the procedure
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Mortgage Loan Underwriter/District Manager - CA Region
Bank of America
10.1997 - 11.2007
- Oversee and manage the production of the CA region of the home loan processing dept which consisted of 118 employees with 32 of them in my same office
- Assisted in problem solving loans and restructuring them to obtain approval through the Fannie Mae or Freddie Mac programs
- Responsible for loan approval for property loan amounts between 1 Million and 10 million dollars
- Second signed on all monetary amounts over 1 million dollars
- Filled in as needed in the trenches to help facilitate making our goals
- Maintained a professional and friendly work environment that made it a fun place to work
- Rewarded goals set and obtained in many different ways.
- Planned and executed staff events and appreciation gestures to maintain the cohesive moral in the department.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers and staff.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
IV Certification -
CSN
Henderson, NV10.2023
Birth Doula/Postpartum Doula and Lactation Coach - undefined
International Doula Institute
Allentown, PA10.2023
LPN - undefined
Blake Austin College
Vacaville, CA08.2013
Medical Asst. - undefined
Western Career College
Pleasant Hill, CA06.2010
Skills
- Vital signs
- Laboratory testing
- EMR/Athena/Epic/Touchworks
- Catheter care
- Lab specimen collection
- Spirometry
- Urinalysis
- EKG
- Diagnostic testing/POC Testing
- Infection control
- IV therapy
- Medication administration
- Diabetes management
- Nebulizer treatments
- Sterile field and instrument care
- Clinical decision making
- Post operative care
- Phlebotomy
- Suture Removal
- Scheduling
- Surgical Preparation and assisting
- Pediatric nursing
- Pre-operative care
- Wound cleaning
- Extensive CGM knowledge
- GT feeding
- Extensive knowledge of pediatric vaccines and administration
Certification
- LPN/LVN License, California, 2013, Nevada, 2013
- Certified Medical Asst, California, 2010
- BLS/First Aid/AED Certified, California, 2009-2023, Nevada, 2022-current
Accomplishments
- Presidents and Deans list for academic achievement x 3 months
- Employee of the year x 2 years
- Top Productions numbers for our District at least 4 times per year for 8 years running.
- HIPPA Compliant
- Excellent patient care award x 2 quarters
References
Available upon request
Timeline
LPN
Teamsters 631 Medical Center South
06.2024 - Current
Maternal Child LPN
Southwest Medical/Optum
06.2022 - 06.2024
School Nurse/Diabetic Nurse/LPN
Dublin Unified School District
11.2017 - 05.2022
School Nurse/Diabetic Nurse/LPN/Home Health
Accent Care
10.2016 - 11.2017
Ophthalmic Tech/Scrub Tech/LPN
David Grant Medical Center, TAFB
04.2015 - 10.2016
Mortgage Loan Underwriter/District Manager - CA Region
Bank of America
10.1997 - 11.2007
Birth Doula/Postpartum Doula and Lactation Coach - undefined
International Doula Institute
LPN - undefined
Blake Austin College
Medical Asst. - undefined
Western Career College
IV Certification -
CSN
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