Nikki DavenBrie
Aurora,CO
Summary
Caring and friendly customer focused individual dedicated to service and passionate about relationships. Empathetic and patient nature allows me to focus on hearing customer issues, allowing me to resolve concerns and exceed expectations.
Overview
14
14
years of professional experience
Work History
Associate Agent
Redfin
01.2020 - Current
- Assisted senior agents with showing homes to their buyers, attending inspections, hosting open houses, and representing buyers at closings.
- Coordinated appointments to show tenants and buyers prospective homes.
- Established positive flow of communication with agents, clients, and personnel involved in transactions.
- Maintained accurate records of client communications, with lead agent
- Informed clients of policies and procedures.
Denver Customer Service and Gate Agent
United Airlines
04.2022 - 07.2023
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- As a gate and customer service agent, excelled in a chaotic, time sensitive environment with competing priorities.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
Enrollment Counselor
Community Action
04.2013 - 12.2014
- Promoted a customer-service oriented approach within the enrollment department, leading to high levels of satisfaction among prospective and current students.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Educated clients on insurance policies and procedures.
- Increased program visibility through effective networking within local communities and schools, fostering partnerships that led to increased enrollment opportunities.
Direct Service Advocate
YWCA
03.2011 - 04.2013
- Demonstrated empathy and active listening skills when dealing with frustrated residents, diffusing tense situations effectively.
- Resource counselor providing shelter and hotline crisis intervention to people escaping domestic violence.
- Responsible for initial screening, client intake and establishing rules and expectations for adherence to shelter policy.
- Provide wrap around services, emotional support and recommendations for additional resources.
Education
Sociology
University of Massachusetts, Amherst
Amherst, MA05-2012
Skills
- Relationship building
- Goal-oriented mindset
- Conflict resolution
- Customer relationship development
Timeline
Denver Customer Service and Gate Agent
United Airlines
04.2022 - 07.2023
Associate Agent
Redfin
01.2020 - Current
Enrollment Counselor
Community Action
04.2013 - 12.2014
Direct Service Advocate
YWCA
03.2011 - 04.2013
Sociology
University of Massachusetts, Amherst
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