Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Quote
Timeline
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Nikki Davis

Summary

A position in a result-oriented company that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement. Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios.

Overview

9
9
years of professional experience
1
1
Certificate
3
3
years of post-secondary education

Work History

Owner /Hospital Sitter

Agape Sitter Service, LLC
01.2019 - Current
  • Employed positive reinforcement methods to encourage good behavior.
  • Offered age-appropriate, fun, and educational activities for children ranging in age from six weeks to sixth grade.
  • Demonstrated empathy and kindness to display positive character traits.
  • Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Played games, worked on puzzles, and read books to young children.
  • Reassured children when upset providing emotional support and stability.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Recorded status and duties completed in logbooks for management.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Substitute Teacher, K-Eighth Grade

Gestalt Community School
08.2022 - 05.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Adapted lesson plans and student activities to meet needs of students with special learning needs.

Travel

LPN, AMI Healthcare, Inc
09.2021 - 02.2022
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.

Travel

CNA, Krucial Staffing
01.2021 - 08.2021
  • Travel nurse aides perform the following duties and responsibilities:
  • Help the patients in bathing, feeding and wearing clothes
  • Administer medicines and monitor nutritional requirements
  • Assist the clients in exercising and movement
  • Shift the patients to their side, in order to prevent bedsores
  • Clean the patient's surroundings and take care of hygiene
  • Prepare meals for the patients, as per the directions of the concerned doctor
  • Answer patient's call bell for any assistance
  • Measure vital signs like blood pressure, pulse rate, temperature, etc
  • Recording the changes in the medical condition of the patient and informing about the same to theregistered nurse and the doctor
  • Prepare the bed and take preventive measures to control infection
  • Listen to patients' problems and discuss their medical condition with their family members.

Certified Nursing Assistant

CNA/Med Tech, Saint Francis Hospital
07.2019 - 12.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Travel CNA, OneStaff Medical
10.2020 - 12.2020
  • Travel nurse aides perform the following duties and responsibilities:
  • Help the patients in bathing, feeding and wearing clothes
  • Administer medicines and monitor nutritional requirements
  • Assist the clients in exercising and movement
  • Shift the patients to their side, in order to prevent bedsores
  • Clean the patient's surroundings and take care of hygiene
  • Prepare meals for the patients, as per the directions of the concerned doctor
  • Answer patient's call bell for any assistance
  • Measure vital signs like blood pressure, pulse rate, temperature, etc
  • Recording the changes in the medical condition of the patient and informing about the same to theregistered nurse and the doctor
  • Prepare the bed and take preventive measures to control infection
  • Listen to patients' problems and discuss their medical condition with their family members.

CNA/HHA, Maxim Healthcare Group
11.2017 - 12.2019
  • Assist clients with personal care, including dressing, toileting, mobility, administering medication,personal hygiene, eating and assistant with preparation for doctor's appointments
  • Monitor patient medications and routinely update health charts
  • Maintain open communication between families and health care professionals regarding client'smedical and emotional condition
  • Observes residents for changes in physical, emotional, mental, or behavioral condition, unusualsymptoms, accidents, injuries, or unusual occurrences, and reports promptly to the Health Services
  • Director
  • Responds to all resident needs and/or requests for care promptly and provides or obtains assistancewith care as necessary
  • Routinely document and report any changes in client's health status
  • Routinely completes all forms and documentation such as incident reports, change of condition reports,and behavior tracking, as requested, and in a timely manner
  • Ensure highest client safety and well-being
  • Responsible for participating in and supporting the resident-centered activity program by encouragingresident involvement
  • Assist in maintaining an environment safe for residents where their physical, mental, and psychosocialwell-being is top priority
  • Respond to resident emergencies; provide first aid assistance
  • Performs other duties as assigned by Supervisor
  • OTHER JOB DUTIES AND RESPONSIBILITIES, Makes resident beds, empties resident garbage, and tidies resident rooms daily and as needed
  • Changes resident bed linens according to facility schedule and as needed due to incontinence
  • Changes resident towels on bath days and as needed if soiled
  • Assists with resident laundry per shift guidelines
  • Maintains resident clothing and clothing closet in a clean, neat and orderly manner.

Providers Relation Agent

Connexion Point
06.2016 - 02.2017
  • Answer incoming phone calls from health care providers (i.e
  • Physician offices, clinics) and identify thetype of assistance the provider needs (i.e
  • Benefit and eligibility, billing and payments, authorizations fortreatment and explanation of benefits(EOBs)
  • Focus on resolving issues on the first call, navigate through the appropriate computer system(s) toidentify the current status of the issue and provide appropriate response to caller
  • Deliver all information and questions in a positive, conversational and compassionate manner to facilitatedeveloping a relationship with the provider, while providing the best customer service experiencepossible
  • Complete the documentation necessary to track provider issues and facilitate the reporting of overalltrends
  • Meet the performance goals established for the position in the areas of: efficiency, call quality, providersatisfaction, first call resolution and attendance

Healthcare Communication Agent

Connexion Point
09.2015 - 02.2016
  • Work directly with customers in evaluating their specific needs and recommending appropriate next stepsincluding insurance solutions and enrollment
  • Working within cXp's customer management softwareprogram to: update customer records, schedule daily task/ call backs, review existing customer plans andsetup registrations Participate in ongoing training and coaching programs for further skills development
  • Maintain call center expectations as well as departmental and corporate policies and procedures.

Direct Support Professional

SUPPORT SOLUTIONS OF THE MID, SOUTH
04.2014 - 12.2015
  • (DSP) Direct Support Professional, Shared joint responsibility (along with mother) for the care of a child with developmental disabilities
  • Assisted with all aspects of daily care, including bathing, cleaning, feeding, and dressing
  • The ability to work well under pressure
  • Calmly and effectively handle crisis situations
  • Provided outreach and crisis invention.

Call Center Customer Service Representative

Conduit Global
12.2014 - 04.2015
  • Responsible for processing inbound phone calls related to request for non-medical transportation
  • Alsoresponsible for processing inbound/outbound phone calls related to the member or provider questionsregarding benefits, trip scheduling, member information, and unresolved complaints/issues.

Education

Diploma - Electronic Technology

The Healthcare Institute
Memphis, TN

Criminal Justice and Nursing

Southwest Tennessee Community College
Memphis, TN

Diploma - Practical Nursing

Tennessee College of Applied Technology - Memphis
Memphis, TN
01.2020 - 12.2020

Diploma - Electronics Technology

Tennessee Technology Center
Memphis, TN
03.2007 - 08.2009

Skills

  • Safety Procedures
  • Critical Thinking
  • Microsoft Office
  • Time Management
  • Manage Schedules
  • Invoice Payment
  • Mobile Devices
  • Policy and Procedure Explanations
  • First Aid and Immunizations
  • Problem Identification
  • Physical Care Needs
  • Administrative Duties
  • Compassionate Care
  • Active Listening

Certification

First Aid CertificationCNADriver's LicenseCPR CertificationAED CertificationState Tested Nursing AssistantBLS Certification

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Substitute Teacher, K-Eighth Grade

Gestalt Community School
08.2022 - 05.2023

Travel

LPN, AMI Healthcare, Inc
09.2021 - 02.2022

Travel

CNA, Krucial Staffing
01.2021 - 08.2021

Travel CNA, OneStaff Medical
10.2020 - 12.2020

Diploma - Practical Nursing

Tennessee College of Applied Technology - Memphis
01.2020 - 12.2020

Certified Nursing Assistant

CNA/Med Tech, Saint Francis Hospital
07.2019 - 12.2020

Owner /Hospital Sitter

Agape Sitter Service, LLC
01.2019 - Current

CNA/HHA, Maxim Healthcare Group
11.2017 - 12.2019

Providers Relation Agent

Connexion Point
06.2016 - 02.2017

Healthcare Communication Agent

Connexion Point
09.2015 - 02.2016

Call Center Customer Service Representative

Conduit Global
12.2014 - 04.2015

Direct Support Professional

SUPPORT SOLUTIONS OF THE MID, SOUTH
04.2014 - 12.2015

Diploma - Electronics Technology

Tennessee Technology Center
03.2007 - 08.2009

Diploma - Electronic Technology

The Healthcare Institute

Criminal Justice and Nursing

Southwest Tennessee Community College

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Nikki Davis