Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Davis

Atlanta,Georgia

Summary

With over 20 years of sales and management experience, I have gained a comprehensive understanding of benefits services in the utility, government, and insurance sectors. My expertise also encompasses public speaking and community engagement, particularly in the empowerment of teenagers and youth. Renowned for my meticulousness and exceptional organizational abilities, I excel as a collaborative team member capable of effectively managing multiple projects simultaneously with unwavering precision.

Overview

26
26
years of professional experience

Work History

Sales and Service Representative

Georgia Power
03.2015 - Current
  • Respond to customer inquiries regarding power bill for residential, commercial and industrial customer.
  • Offer products and services for customers based on their usage and account history; review eligibility to optimize revenue.
  • Generate revenue by ensure customer are knowledgeable on current Industry trends.
  • Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.

Retirement Analysis

Employee’s retirement System of GA
09.2011 - 03.2015
  • Performed quality checks for all levels of retirement benefit processing
  • Assessed pending legislation, performed complex research, and provided retirement processing recommendations to management
  • Ensured compliance of all assigned functions with laws, rules and program regulations
  • Coordinated all components to ensure consistency and adherence to federal and state regulations and guidelines.
  • Strengthened customer relationships via personalization initiatives informed by meticulous segmentation analysis conducted within SAS/ETS framework.
  • Conducted failure analysis investigations, identifying root causes and implementing corrective actions to prevent future occurrences.

Customer Service Representative

National Distributing Company
06.2008 - 12.2009
  • Set up new accounts for customers and verified information through a State of GA database
  • Input customer orders for processing; debited and credited customer accounts for services
  • Managed over 100 calls per day in a high volume inbound call center environment.

Store Manager

RADIO SHACK CORPORATION
02.1999 - 11.2004
  • Developed yearly sales plan to generate profit and meet company sales goal
  • Hired, trained and developed all employees
  • Developed action plans for employees to help reach their sales goal
  • Worked with vendors to highlight their product and service for increased revenue.

Life/Health Insurance Representative

WESTERN SOUTHERN FINANCIAL GROUP
11.2004 - 06.2007
  • Sold Life/Health insurance to individuals and small businesses
  • Worked on 100% commission
  • Created a marketing plan to help generate new business.

Education

Courses toward B.S., Political Science -

Georgia State University
Atlanta, GA

Sale Management Training -

Radio Shack
Atlanta, GA

Rate Training for Small and Medium Business -

Georgia Power Company
Atlanta, GA

Skills

  • Goal-Oriented
  • Cold-calling
  • Performance Tracking
  • CRM software proficiency
  • Sales Presentations
  • Account Servicing
  • Product and service knowledge

Timeline

Sales and Service Representative

Georgia Power
03.2015 - Current

Retirement Analysis

Employee’s retirement System of GA
09.2011 - 03.2015

Customer Service Representative

National Distributing Company
06.2008 - 12.2009

Life/Health Insurance Representative

WESTERN SOUTHERN FINANCIAL GROUP
11.2004 - 06.2007

Store Manager

RADIO SHACK CORPORATION
02.1999 - 11.2004

Courses toward B.S., Political Science -

Georgia State University

Sale Management Training -

Radio Shack

Rate Training for Small and Medium Business -

Georgia Power Company

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