Nikki Dawod
San Diego,CA
Summary
Encouraging manager known for training team members to achieve maximum potential while generating new business opportunities. Team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance while driving sales performance and exceeding team goals.
Overview
13
13
years of professional experience
Work History
Regional Director
LoopNet
12.2022 - 01.2024
- Developed and executed successful business plans, resulting in increased market share and profitability.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Visited sites periodically to view service levels and adherence to global service standards.
- Introduced advanced data analytics tools for informed decision-making based on accurate insights from diverse sources of information.
- Spearheaded expansion into new territories, conducting thorough market research to identify opportunities and devise entry strategies.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Participated in promotional opportunities and onboarding of new accounts.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
- Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Attended weekly meetings to discuss and optimize strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked directly with brokers, asset managers and owners of commercial real estate.
- Demonstrated track record of rapidly growing a sales territory and market through organic growth via a combination of new clients acquisition and existing account growth and consistently exceeding sales performance targets quarter over quarter.
- Lead sales efforts in a highly transactional, consultative sale oriented, fast-paced organization with a short cycle-term sales model.
- Experience in managing a book of business in excess of $1 million in annual revenue.
Regional Sales Director
Homes.com Dominion Enterprises
07.2021 - 12.2022
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Strengthened brand positioning through targeted messaging campaigns aimed at increasing awareness among key demographics within the region.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Developed and executed sales plans for consistent growth in revenue and profitability.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Optimized sales processes and streamlined operations to enhance efficiency while maintaining customer satisfaction.
- Oversaw the development of compelling sales presentations that effectively communicated the value proposition to potential clients, leading to increased conversions.
- Coordinated full sales operations within assigned region.
- Managed a diverse portfolio of accounts, ensuring optimal allocation of resources for maximum return on investment.
- Organized successful product launches, promotional events, and trade shows that generated significant brand exposure within the region.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed team of sales representatives, providing guidance, coaching and support.
- Built and managed sales funnel using metrics to forecast achievements and measure goals.
- Exceeded quarterly and annual sales goals consistently by closely monitoring team performance and adjusting strategies accordingly.
- Organized promotional events and interacted with community to increase sales volume.
- Delivered exceptional customer service, resulting in increased retention rates, referrals, and repeat business from satisfied clients.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Managed and motivated sales team to increase revenue 100% plus each month.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Provided accurate forecasts based on comprehensive data analysis which informed decision-making across various departments within the company.
- Led a high-performing sales team, providing coaching and mentoring to achieve ambitious targets.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Group Sales Manager
Homes.com Dominion Enterprises
01.2019 - 06.2021
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Streamlined sales processes to improve efficiency and close deals more quickly, ultimately driving up overall profits.
- Increased group sales revenue by implementing strategic marketing initiatives and leading a high-performing sales team.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Identified potential upsell opportunities within existing accounts by closely monitoring customer satisfaction levels and addressing concerns promptly.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Delivered detailed monthly reports on team performance, highlighting areas for improvement while celebrating successes collectively.
- Managed four managers each manager had 10-15 sales representatives.
- Implemented systems and procedures to increase sales.
- Established clear goals for the team each quarter, fostering an environment of accountability that led to consistent target achievement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Mentored junior staff members and provided ongoing training, enhancing their skills and boosting team performance.
- Achieved top sales performer status consistently through strong relationship-building skills and effective negotiation tactics.
Senior Sales Manager
Homes.com Dominion Enterprises
12.2017 - 01.2019
- Established and cultivated solid business relationships with new or existing customers.
- Drove profitability by reallocating resources and focusing on high-potential opportunities, resulting in a significant increase in overall company revenue.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Championed the adoption of new sales tools and technologies to modernize operations, improve efficiency, and enhance overall team performance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Led cross-functional teams to successfully launch new products, ensuring timely market entry and optimal positioning within competitive landscapes.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
Sales Manager
Homes.com Dominion Enterprises
01.2013 - 12.2017
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Implemented systems and procedures to increase sales.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Sales Representative
Homes.com Dominion Enterprises
10.2010 - 01.2013
- Listened to customer needs and desires to identify and recommend optimal products.
- Negotiated contracts with clients and developed relationships with key personnel.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and delivered engaging sales presentations to convey product benefits.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Arts - Business Administration And Management
Wayne State University
Detroit, MI05.1995
Skills
- Innovation and Creativity
- Business Management
- Revenue Generation
- Client Relationships
- Sales Tracking
- Relationship Building
- Data Management
- Operations Management
- Employee Recruitment
- Revenue Forecasting
- Team Leadership
- Strategic Planning
- Employee Relations
- Customer Retention
- Sales Coaching
- Meetings and presentations
- Teamwork and Collaboration
- Performance Evaluation and Monitoring
- KPI Tracking
- Customer Service Management
- Training Management
- Effective leader
- Goal Setting
- Sales Strategies
- Staff Training and Development
- Employee Development
Languages
Assyrian
Native or Bilingual
Arabic
Limited Working
Chaldean
Full Professional
English
Native or Bilingual
Timeline
Regional Director
LoopNet
12.2022 - 01.2024
Regional Sales Director
Homes.com Dominion Enterprises
07.2021 - 12.2022
Group Sales Manager
Homes.com Dominion Enterprises
01.2019 - 06.2021
Senior Sales Manager
Homes.com Dominion Enterprises
12.2017 - 01.2019
Sales Manager
Homes.com Dominion Enterprises
01.2013 - 12.2017
Sales Representative
Homes.com Dominion Enterprises
10.2010 - 01.2013
Associate of Arts - Business Administration And Management
Wayne State University
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