NIKKI DERIENZO
Jill- of- All- Trades
Fort Lauderdale,FL
Summary
Knowledgeable and dedicated Jill- of -all- Trades, customer service professional with extensive experience in the hospitality] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Office Manager/Automotive Service Writer
Wholesale Muffler Inc, DBA. Mufflex Auto
07.2016 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
Bartender
G'S PLACE
07.2018 - 04.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Crafted special drink and cocktail menu items for seasonal offerings
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Mixed unique and interesting cocktails for customers, including bar specials.
Bartender /Restaurant Server
Dockers Waterside Restaurant & Marina
04.2014 - 02.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Bartender
Dockers Waterside Restaurant & Marina
10.2014 - 06.2016
- Served high customer volumes during special events, nights, and weekends
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Developed new signature cocktails to support bar marketing brand and increase profits
- Prepared custom drink orders by accurately measuring and mixing house ingredients
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
BARTENDER
Dockers Waterside Restaurant & Marina
03.2014 - 06.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Ugly Tuna Saloona
03.2011 - 05.2016
- Served high customer volumes during special events, nights, and weekends
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Crafted special drink and cocktail menu items for seasonal offerings
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
High School Diploma -
East Boston High School
Boston, MA07.1993
Skills
Classic Cocktails
Patron Rapport
Alcohol Ordering
Energetic and Outgoing
Aloha POS
Creative Mixology
Engaging personality
Highly reliable
Team player attitude
Timeline
Bartender
G'S PLACE
07.2018 - 04.2021
Office Manager/Automotive Service Writer
Wholesale Muffler Inc, DBA. Mufflex Auto
07.2016 - 01.2024
Bartender
Dockers Waterside Restaurant & Marina
10.2014 - 06.2016
Bartender /Restaurant Server
Dockers Waterside Restaurant & Marina
04.2014 - 02.2018
BARTENDER
Dockers Waterside Restaurant & Marina
03.2014 - 06.2016
Bartender
Ugly Tuna Saloona
03.2011 - 05.2016
High School Diploma -
East Boston High School
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