Nikki Desvousges
Hillsborough
Summary
Dynamic leader with a proven track record in nonprofit management, having founded The Mama Exchange to support families in need. Expertise in strategic planning and relationship building, successfully mobilizing volunteer teams and securing partnerships. Recognized for enhancing operational efficiency and compliance, driving impactful community programs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Founder & President
The Mama Exchange
Central
01.2025 - Current
- Company Overview: Established and currently lead a rapidly growing nonprofit dedicated to supporting hundreds of mothers and families through access to essential baby, maternity, and postpartum care items. Website: www.themamaexchange.org
- Oversee organizational strategy, operations, fundraising, and community engagement to drive measurable impact and long-term sustainability.
- Designed and launched The Mama Exchange from the ground up, including branding, operational planning, and compliance.
- Founded and scaled The Mama Exchange from inception, including brand development, operational infrastructure, and full compliance with nonprofit regulations in addition to obtaining certification as a 501(c)(3) organization.
- Mobilized and managed cross-functional volunteer teams to execute large-scale donation drives and community programs, serving hundreds of families in need.
- Built strong collaborations with local agencies, including schools, foster care networks, and Child Protective Services (CPS), to identify needs and provide direct support to vulnerable families.
- Forged strategic partnerships with healthcare providers and local businesses to expand program reach and resources.
- Designed and implemented efficient systems for inventory management, donor stewardship, and service delivery, enabling rapid growth and accountability.
- Built and maintain the organization's website and digital presence to enhance visibility, streamline donations, and increase volunteer engagement.
- Established and currently lead a rapidly growing nonprofit dedicated to supporting hundreds of mothers and families through access to essential baby, maternity, and postpartum care items. Website: www.themamaexchange.org
Medical Office Assistant
Hunterdon Hematology Oncology
Flemington
01.2024 - 01.2025
- Performed administrative tasks such as data entry, supply ordering, and handling confidential documentation with discretion.
- Transformed the role to include the company's previous lack of a Human Resource department and specialist.
- Responsible for all Human Resource functions from sourcing, interviewing, hiring, and onboarding as well as payroll and benefits.
- Generated analytic reports to be presented to the doctors and hospital board.
- Maintained HRIS data and personnel files, and led all recruiting including job postings, interviews, and background checks.
- Developed a formal interview and onboarding process/program.
- Performed audits on all employee and doctor's records—ranging from benefits, payroll, I-9's, etc.
- Served as a liaison between HR, medical staff leadership, and department heads to resolve staffing, performance, and credentialing issues.
- Supported HR operations in a fast-paced healthcare environment, coordinating onboarding and credentialing for physicians, nurses, and medical staff.
Customer Service Operations Specialist
HR ACUITY
Florham Park
01.2021 - 01.2023
- Analyzed data from various sources, including CRM and HRIS systems to identify trends in customer service requests and recommend process improvements accordingly.
- Coordinated concurrent Operations projects and initiatives with multiple stakeholder groups.
- Participated in the definition and capture of departmental KPIs.
- Ensured compliance with company regulations related to customer service operations.
- Exhibited excellent organizational skills while managing multiple tasks simultaneously under tight deadlines.
- Simultaneously became a subject matter expert (SME) on company marketing systems to create marketing templates used company-wide and coordinated weekly, bi-weekly, and monthly webinars from multiple divisions, ensuring there were no conflicts and sending out urgent alert emails and flyers created through the marketing platform.
- Led weekly JIRA meetings in coordination with each department head to address all new, outstanding and updated items.
- Proactively identified opportunities to improve customer satisfaction by suggesting improvements in policies and procedures through the creation and analysis of customer post-implementation survey results to achieve a 98% satisfaction rate up from 80%.
- Updated and maintained ownership of the company's knowledge base/customer support center, including technical writing and sprint mapping after running monthly utilization reports to identify key problem areas to be addressed and/or coordinating user training webinars.
- Identified areas for improvement by providing feedback on processes and procedures related to customer service operations.
- Led a team of six in implementing HRIS solutions, resulting in over 25% increase in operational efficiency and compliance.
Implementation Specialist
HR ACUITY
Florham Park
01.2021 - 12.2021
- Conducted regular reviews of system performance metrics to identify areas for improvement in a Service (SaaS) technology solution.
- Coordinated activities between multiple departments during the implementation of each project.
- Co-led company-wide implementation of Salesforce (HRIS) while creating analytic reports.
- Utilized resulting metrics to identify inaccuracies/discrepancies in the legacy system to ensure there were 0 errors upon final upload and official HRIS launch.
- Collaborated with stakeholders across the organization to align IT solutions with business objectives working with programmers to design and develop software applications according to specifications.
- Developed and implemented comprehensive software training programs to ensure successful user adoption along with the creation and publication of technical literature while also leading monthly user webinars, including the creation of marketing emails and flyers for mass distribution to thousands of users.
- Configured applications according to client needs while ensuring compliance with security standards.
Career Advisor
SELF EMPLOYED
Hillsborough
01.2019 - 01.2021
- Conducted informational interviews with professionals in various fields to provide insight into potential career paths.
- Coached clients in the use of online tools such as LinkedIn and Indeed to assist in job searches.
- Provided guidance on resume writing, job search strategies, interviewing techniques, and networking opportunities.
- Instructed clients on job search techniques, such as resume and cover letter writing, interviewing skills, and networking.
- Facilitated one-on-one meetings with clients to discuss progress toward achieving career goals, developing action plans, and receiving job offers within an average of 2 months per client.
Recruitment Specialist
ADP
Jersey City
01.2018 - 01.2019
- Maintained all recruiting activities in the applicant tracking system.
- Interviewed potential employees to determine a good fit for culture and needs.
- Collaborated with hiring managers to understand staffing needs and developed recruitment plans and flyers to be distributed/posted, ensuring legal compliance.
- Created job postings and posted on job boards.
- Conducted initial screenings to identify potential hires.
- Recognized for strengths in the application of data analysis, problem-solving, and advanced Microsoft Office knowledge.
- The job was modified and split 50/50 as recruitment specialist and data analyst.
- Reviewed applications, conducted interviews, and evaluated candidate qualifications for various roles.
- Identified areas of improvement within existing recruitment processes to increase efficiency, including lack of communication and information available to prospective applicants.
- Collaborated with various respective managers to ensure successful and pleasant interview experiences for our applicants who personally reached out thankful for implementing changes.
Global Recruiting Strategy Analyst
GOLDMAN SACHS
New York City
01.2017 - 01.2018
- Provided guidance on organizational structure changes to support expansion plans.
- Monitored performance metrics closely, acting when necessary to address issues or improve results.
- Developed KPIs used to track progress against organizational goals.
- Ensured compliance with all relevant laws, regulations, policies, and procedures in each region where the company operates.
- Collaborated with the marketing team to design effective campaigns that increased brand awareness globally while responsible for Goldman Sachs rebranding by working with all vendors to ensure accuracy on all email templates and communications.
- Maintained HCM processes and forms for all of Human Resources department.
- Developed and executed innovative strategies to drive global growth, leveraging data-driven insights through the creation and distribution of company-wide surveys and utilization reports that were presented to senior partners who championed their value and use.
- Surveys and reports were subsequently implemented as requirements for all projects moving forward.
- Served as subject matter expert on ATS and talent management systems used: Avature, CMS, HireVue, iCIMS, and Recruiting Portal / Candidate Search tool and led all training company-wide.
- Created, maintained, and distributed all standard operating procedures (SOPs) and work instructions.
Human Resources Analyst
JOHNSON AND JOHNSON
New Brunswick
01.2016 - 01.2017
- Evaluated current HR systems and recommended software solutions to improve operational efficiency.
- Provided guidance to managers on effective human resource management practices.
- Assisted in developing policies and procedures that supported organizational goals and objectives.
- Created detailed reports on employee satisfaction survey results for senior leadership review.
- Analyzed individual data metrics per fifteen different countries' Global Data Integration daily reports.
- Create and maintain work instructions for all HRIS systems.
- Subject matter expert on HRIS systems, mainly Workday, reporting, data analysis, EIB uploads, dashboards, and compensation.
- Implemented training programs for employees across all levels of the organization while cross-training HR service members on business process transactions in Workday, increasing team output by 20% in two months.
Global Human Resources Reporting and Process Intern
PRUDENTIAL FINANCIAL
Newark
01.2015 - 12.2015
- Partnered with HR business partners to manage various projects.
- Obtained hands-on working experience to demonstrate educational skills and gain industry knowledge.
- Compiled, analyzed, and reported on employee data and trends as well as reports from various databases related to workforce trends, turnover rates, and attrition rates.
- Maintained confidential records of personnel information in accordance with company guidelines.
- Provided administrative support to the Human Resources department, including filing, data entry, and record keeping.
- Supported development and documentation of gap analysis process improvement tracking, including in-depth metric/data analysis for each division.
- Presented to senior leaders of each division resulting in greater insights relative to how we present data in a way that is actionable and informs business decisions.
Education
Dual Bachelor of Arts (BA) - Human Resources and Labor Relations, Business Administration
Rutgers University
NJ01.2016
Skills
- Succession planning and recruitment
- Contract negotiation
- Analytical thinking and problem-solving
- Leadership development
- Strategic planning and execution
- Team collaboration
- Operational adaptability
- Attention to detail
- Relationship building
- Executive leadership
- Multitasking proficiency
- Organizational development
- Written communication skills
- Data analysis and management
- Project management
- Process improvement strategies
- Software as a service (SaaS)
- Effective communication techniques
- Human resources management
- Fundraising strategies and execution
- Compliance management practices
- Operational planning and strategy
- Strategic partnerships development
- Inventory management systems
- Volunteer coordination and management
Certification
- Licensed Notary Public
- Fundamentals of Project Management
- Effective Leadership Skills and Strategy Certification
- Hubspot Social Media Marketing Certification
- Group Communication, Teamwork, and Leadership Certification
- Hubspot Social Media Marketing Certification II
- Introduction of Customer Service Excellence Certification
- Hubspot Email Marketing 2023 Certification
- Strategic Human Resource Management and Development Certification
- Hubspot Marketing Software Certified
- Delighted Admin Certification
- Six Sigma White Belt Certification
- Delighted Core Certification
- Google Project Management: Specialization Certification
- HRCI Human Resource Associate Professional Certificate
- Data Analysis Certification
- Human Resources Analytics- University of California, Irvine
- Career Essentials in Generative AI by Microsoft
- Ethics in the Age of Generative AI
- Executive Coaching
- Generative AI For Business Leaders
- How to Think Strategically
- Operations Management Foundations
- SQL Essential Training
- People Analytics
- HR as a Strategic Business Partner
- Introduction to Operations Management- The Wharton School
- Get Started with Tableau
- High Performance Collaboration: Leadership, Teamwork, and Negotiation- Northwestern University
Timeline
Founder & President
The Mama Exchange
01.2025 - Current
Medical Office Assistant
Hunterdon Hematology Oncology
01.2024 - 01.2025
Customer Service Operations Specialist
HR ACUITY
01.2021 - 01.2023
Implementation Specialist
HR ACUITY
01.2021 - 12.2021
Career Advisor
SELF EMPLOYED
01.2019 - 01.2021
Recruitment Specialist
ADP
01.2018 - 01.2019
Global Recruiting Strategy Analyst
GOLDMAN SACHS
01.2017 - 01.2018
Human Resources Analyst
JOHNSON AND JOHNSON
01.2016 - 01.2017
Global Human Resources Reporting and Process Intern
PRUDENTIAL FINANCIAL
01.2015 - 12.2015
Dual Bachelor of Arts (BA) - Human Resources and Labor Relations, Business Administration
Rutgers University
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