Nikki Diaz-White
Lutz
Summary
Professional clinical leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead cross-functional teams, adapt to evolving healthcare environments, and implement strategic initiatives. Utilizes analytical thinking and effective communication to enhance organizational performance. Recognized for fostering collaboration, ensuring reliability, and achieving organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director
St. Joseph’s Hospital Emergency Center
01.2023 - Current
- Monitor quality of service, utilization standards, and delivery of patient care in 85+ bed ED
- Ensure patient care and quality standards are met and comply with federal, state, and local regulatory requirements as well as established departmental policies
- Direct operational strategies to enhance efficiency and productivity across multiple departments
- Facilitate cross-functional collaboration for improved decision-making processes within the organization
- Secure key partnerships that contribute to the company's overall growth strategy and market reach
- Leverage data and analytics to make informed decisions and drive business improvements
- Liaison to government relations team assisting with legislative opportunities
- Collaborate with executive leadership to define strategic objectives and operational priorities
Nurse Manager
St. Joseph’s Hospital Emergency Center
08.2017 - 01.2023
- Supervised 170+ team members including clinical staff, patient advocates and educators
- Led daily operations, ensuring compliance with healthcare regulations and quality standards
- Analyzed operational metrics to drive strategic decisions and improve service delivery efficiency
- Implemented evidence-based practices to enhance patient outcomes in emergency services
- Managed emergency response protocols, enhancing preparedness for critical situations
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals
Registered Nurse
St. Joseph’s Hospital Emergency Center
03.2006 - 08.2017
- Administered emergency care to patients experiencing critical conditions, ensuring timely interventions and stabilization
- Collaborated with multidisciplinary teams to develop and implement patient care plans in high-stress environments
- Optimized resource utilization in the ER by managing supplies inventory levels and identifying opportunities to reduce waste
- Participated in quality improvement initiatives within the emergency department, contributing ideas for process enhancements based on clinical experiences and patient feedback
Education
Bachelor of Science - Psychology
University of New Hampshire
Durham, NH01.1999
Bachelor of Science - Nursing
University of Miami
Miami, FL01.2004
Master of Science - Counseling Psychology
Northeastern University
Boston, MA01.2001
Skills
- Relationship building
- Clear and concise communication
- Collaborative decision-making
- Process improvement
- Cost reduction
- Operational efficiency
- Strategic planning and execution
Affiliations
- Florida Organization of Nurse Executives
- Emergency Nurses Association
- Leadership Tampa Alumni
- Board of Directors, BayCare Northside Behavioral Health Center
Certification
- BLS, ACLS, TNCC
Timeline
Director
St. Joseph’s Hospital Emergency Center
01.2023 - Current
Nurse Manager
St. Joseph’s Hospital Emergency Center
08.2017 - 01.2023
Registered Nurse
St. Joseph’s Hospital Emergency Center
03.2006 - 08.2017
Bachelor of Science - Nursing
University of Miami
Master of Science - Counseling Psychology
Northeastern University
Bachelor of Science - Psychology
University of New Hampshire