Nikki Doyle
Lynn,MA
Summary
Dynamic leader with a proven track record at Eliot Community Human Services, excelling in strategic planning and team management. Cultivated high-performing teams through mentorship and innovative training programs, enhancing employee engagement and retention. Achieved significant improvements in project efficiency by implementing effective resource allocation and fostering a culture of continuous improvement.
Overview
8
8
years of professional experience
Work History
Director of Low Threshold Housing
Eliot Community Human Services
08.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Program Director
Eliot Community Human Services
12.2022 - 08.2023
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
Recovery Coach
Eliot Community Human Services
03.2020 - 12.2022
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
- Testified in court regarding client behavior, treatment goals and progress.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
Recovery Specialist
Lahey Health
10.2018 - 03.2020
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Tracked client participation in treatment services to identify attendance issues.
Opening Manager
Burger King
06.2017 - 10.2018
- Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
- Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
- Monitored facility maintenance needs, liaising with external contractors when necessary to keep premises clean, functional, and visually appealing at all times.
- Assessed employee performance regularly, providing constructive feedback and coaching for improvement as needed.
- Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
- Implementing quality control measures ensured consistent service standards across all aspects of the business during opening hours.
- Ensured adherence to company policies and safety regulations, maintaining a safe working environment for all team members.
- Increased overall efficiency during opening shifts by delegating tasks effectively among the team members.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Stocked, monitored, and maintained inventory of diverse products.
- Delegated daily tasks and oversaw 8 employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Social Work - Social Work
Salem State University
Salem, MA05-2027
GED -
North Shore Community College
Lynn, MA05-2017
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Team management
- Creativity and innovation
- Strategies and goals
- Employee development
- Staff management
Languages
English
Native or Bilingual
Timeline
Director of Low Threshold Housing
Eliot Community Human Services
08.2023 - Current
Program Director
Eliot Community Human Services
12.2022 - 08.2023
Recovery Coach
Eliot Community Human Services
03.2020 - 12.2022
Recovery Specialist
Lahey Health
10.2018 - 03.2020
Opening Manager
Burger King
06.2017 - 10.2018
Bachelor of Social Work - Social Work
Salem State University
GED -
North Shore Community College
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