Nikki Duke
Virginia Beach,VA
Summary
Motivated, creative & dynamic professional leader, with a comprehensive background empowering & collaborating educational advancements with excitement and unmatched passion. Self driven, highly successful & results oriented performance director proactively addressing positive business objectives benefiting organizational initiatives, strategy development, financial analysis & growth through analyzing & directing multiple projects. Infused with expertise to demonstrate leadership strengths, follow-through, coach & mentor on company goals.
Overview
9
9
years of professional experience
Work History
PMO Project Analyst
Learning Care Group Inc.
04.2023 - Current
- Oversee multiple different school opening projects within new build, onsite, rebrand and vacant properties.
- Provided valuable insights for future projects through comprehensive post-project evaluations and lessons learned documentation.
- Built lasting and collaborative partnerships with individuals both within and outside of company.
- Improved project efficiency by streamlining processes and implementing best practices.
- Contributed to successful project outcomes by providing accurate forecasts and risk assessments.
- Ensured on-time project completion by closely monitoring progress and adjusting schedules as needed.
- Cultivated a positive working environment for team members, resolving conflicts promptly, and promoting collaboration at all levels.
- Collaborated with cross-functional teams to ensure seamless integration of project components.
- Facilitated effective problem-solving sessions, leading to timely resolution of issues impacting project success.
- Excellent communication skills, both verbal and written.
- Traveled to off-site set ups, serving as our schools primary liaison with customers by providing detailed instruction and successful deliveries.
Integration Analyst
Learning Care Group Inc.
08.2022 - 04.2023
- Support the integration of an acquired school into the Learning Care Group family.
- Lead management of the necessary documentation gathering process within the designated project management tools.
- Collaborate cross-functionally to ensure changes are put into action and effectively communicated.
- Organize and internally communicate foundational information related to each acquisition target.
- Coordinate frequent meetings with Sellers (external) and Learning care group cross-functional groups (internal) to help drive the deal execution to closing.
- Monitor the deal execution and integration process for potential barriers to meet or exceed timeline expectations.
- Partner with Sr. Manager, Acquisitions to further develop Learning Care Group’s global, turn-key integration framework.
Director
Learning Care Group Inc.
12.2014 - 08.2022
- Director of operations, curriculum, administration, and logistics of 25 teachers/staff, 120 enrolled students at a national childcare corporation - Learning Care Group Inc.
- $1MIL annual sales goal met over last 4 CY’s (2018 – 2022).
- Received Family Satisfaction Award 2022 amongst a 13-school district.
- Retain current total 100 family portfolio while striving to gain 10 new enrollments per QTR.
- 2021 received higher than 97% Family Satisfaction- based on surveys provided from current attending families.
- Received 2019 Leadership Above and Beyond Director Award.
- Exceeds margin platinum goals/expectations by average YOY 136.4%.
- Spearhead enrollment of new families by administering academy tours, strategic follow-ups, create and promote local marketing events, and generate enrollment through academy website.
- Manage staff with unmatched attitude to attain results from positive actions to consistently thrive & exceed norms through encouragement and professionalism.
- Provide exceptional parent customer service with consistent communication on child development and progress through monthly newsletters, calendars, emails, and daily phone calls.
- Manage budgetary goals by monitoring P&L for cost control.
- Maintain VA State Licensing and prepare center for NAYEC Accreditation standards.
Education
Bachelor of Science - Education
Radford University
Radford, VA05.2006
Skills
- Quality Assurance Management
- Verbal and Written Communication
- Cross-Functional Collaboration
- Teamwork Mind Set
- People Performance Management
- Smartsheet/ Microsoft Teams/ Microsoft PowerPoint
- Project Management
- Creative Thinker
- Multi-Task and Prioritize
- Resourceful and Responsive
- Project Roadmap Design
- Flexible and Adaptable
Committees & Services
iCare Foundation- Learning Care Group
- Application Committee Member 2022-2023
- Fundraising Committee Member 2023-2024
Culture Ambassador- Learning Care Group
- Events and Celebration Committee 2022-2024
Timeline
PMO Project Analyst
Learning Care Group Inc.
04.2023 - Current
Integration Analyst
Learning Care Group Inc.
08.2022 - 04.2023
Director
Learning Care Group Inc.
12.2014 - 08.2022
Bachelor of Science - Education
Radford University
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