Nikki Ector
Denver,CO
Summary
Passionate and dynamic communicator with a proven ability to build high-performance teams that consistently deliver exceptional results. Highly analytical professional experienced in navigating corporations of all sizes through periods of accelerated growth. Known for promptly identifying solutions, building consensus, organizing resources, and seizing opportunities in complex situations. Steadfast in maintaining a fair and open mind while effectively training, motivating, and supervising others. Vigilant in identifying and capitalizing on business opportunities and adept at navigating challenges. With over two decades of cross-industry management experience, brings a unique out-of-the-box thinking approach that guarantees quality results and supports the company's goals. Strong bias for action and continuous improvement. Skilled project manager, manager, director, and trainer with a proven track record of effectively directing multiple tasks to ensure on-target completion of all deliverables.
Overview
24
24
years of professional experience
Work History
Senior Project Manager
E-470 Public Highway Authority (Bridgeview)
08.2022 - Current
- Project implementation experience that includes project charters, project plans, requirements gathering- functional and technical, test planning, deployment, change management, risk management, status reporting and communication
- Managed a major system upgrade that was near end of life and had been stalled and difficult to finish
- Hit the ground running, to successfully push to completion
- Effort included planning for development, QA, and training tracking
- Facilitated the go live deployment to production
- Led multiple projects in support of
Senior Project Manager
Alchemer (5280PMO)
08.2021 - 07.2022
- Project implementation experience that includes project charters, project plans, requirements gathering- functional and technical, and testing planning, deployment, change management, risk management, status reporting and communication
- Managed a major system upgrade that was near end of life and had been stalled and difficult to finish
- Hit the ground running, to successfully push to completion
- Effort included planning for development, QA, and training tracking
- Facilitated the go live deployment to production
- Led multiple projects in support of new products to be sold in the future
Director, IT Health Services
LA Care Health Plan
03.2019 - 07.2021
- Direct and facilitate Application Development and Customization, Operational & Production Support assignments ensuring strategic milestones are achieved
- Serve as a key liaison to leadership
- Monitor daily the operational environment and ensure that the right technical resources are available for the business
- Managed team of Business Systems Analysts, Technical Leads, Development Staff comprised of employees and consultants
- Develop and provided oversight for the Health Services I.T
- Architecture, Roadmap, Data Flow Diagrams, Requirements, and Implementation Artifacts
- Collaborate and ensure proper communication with Cross Functional Teams across IT and the Business
- IT Delivery Leader contributing to the rollout of departmental standardization of Business/Functional Requirements and the Agile framework
- Initially hired as a Senior Project Manager, handpicked by Managing Director to assume the Director position
- Improved employee goals ensure use of SMART goals and direct alignment with organizational and personal goals to improve performance helping to achieve better quality, consistency, and work satisfaction
- Managed demand and capacity of assigned team and areas of responsibility; serve as a point of escalation for issues impacting delivery targets
- Established and nurtured positive relationships with peers
- Guided team to maintain original project scope to ensure on time delivery
- Customer base included the following Clinical Areas - Utilization Management, Care Management, Clinical Case Management, Disease Management, Health Information Exchange (HIE), Clinical Data Exchange and Clinical Regulatory functions
Senior Project Manager
LA Care Health Plan
09.2017 - 03.2019
- Project implementation experience that includes project charters, project plans, operational budgets, requirements gathering- functional and technical, business process design, workflow, and BRD development, testing (test case scenario development and UAT), deployment, change management, risk management, status reporting and internal and external communication
- Managed business and technical projects supporting Health Services, to include 2 system upgrades, new system implementations for Medicaid line of business, working with internal and external (offshore) resources
- Collaborated with senior leadership and IT to develop strategy and plan project details
- Managed large, complex cross functional initiatives across business lines
- Managed project schedules, resources, and budgets
- Effectively communicate with senior management and key stakeholders regarding project deliverables, status, performance, issue management and budget spend
Senior Project Manager
Molina Healthcare
09.2013 - 09.2017
- Company Overview: (Login Consulting)
- Extensive project implementation experience that includes project charters, project plans, operational budgets, requirements gathering- functional and technical, business process design, workflow, and BRD development, testing (test case scenario development and UAT), deployment, training planning and change management, risk management, status reporting and communication
- Hands on Operational Manager
- Managed 7 business and technical projects supporting Marketplace, Medicare, and Medicaid lines of business, working with internal and external resources
- Learned the business to counsel key business stakeholders in their decision making for a better project outcome often requiring translating the customer needs into strategy, technology, and process solutions
- Contributed to the annual project submission process, creating project requests complete with business case which included the requirements, benefits, ROI, justification, and costs
- Managed the project for the Customer Experience portion of the Marketplace Product Implementation for ACA
- Responsible for the initial year and the following 2 years
- Implemented new call IVR routing options for the Telephony System to support the Call Center Support Center
- Conducted 3 RFP processes to evaluate 3rd party vendors
- Upon vendor selection, managed the projects to implement the technical, on-boarding, and training requirements
- Influenced large, cross-functional teams without direct management responsibility
- (Login Consulting)
IT Manager/Project Manager/Administrative Operations
Shields for Families
10.2010 - 08.2013
- Managed all functions within the IT Department, including staff, purchasing (hardware and software), RFP processes for services
- Project managed several agency initiatives
- Led projects to implement: Electronic Health Records System (Client record tracking), Applicant Tracking System (HR), New facility openings and departmental moves, Paper files conversion to a digital solution
- Led initiatives of change management in support of agency strategic directional improvements
- Modeled the agency’s business processes for 15+ programs in preparation of the implementation of the Electronic Health Records System supporting Intake to Billing processes
- Assessed the agency readiness in relation to Health Care Reform covering processes and agency procedures
- Authored technological proposal for funding to LA County Department of Mental Health, was approved and funded
Senior Manager
Mattel
01.2001 - 09.2009
- Progressively responsible and diverse opportunities earned
- Easily navigated cross functional reporting with the IT and the Business leadership throughout the company, locally, and globally
- Sr
- Manager – Strategy, Planning, and Governance 06/07 – 09/09: Global Lean Leader for the IT Department
- Led Kaizen events that improved the process efficiency and cut costs
- Developed project and change management plans to implement identified improvements
- Optimized the Business Analyst knowledge/skill base and development process across the entire organization
- Transformed the organization by standardizing the BA toolkit developed to work strategically with the Managed Services development team
- Trained over 40 analysts to formalize use of all forms, templates, and process
- Managed the project governance function
- Oversight for the Microsoft Enterprise Portfolio Management (EPM) System and successfully put the entire project portfolio online
- Provided the ability to evaluate the entire portfolio through dashboards enabling enhanced decision making
- Designed and facilitated the Training Roadmap for IT; implemented the Global Training Program – which featured training requirements for all levels of the organization
- Oversaw monthly governance review board and processes in regard to business and IT strategies; ensured that all projects met internal standards evaluating functionality and against current portfolio and strategic business requirements
- Translated functional strategies into operational plans and priorities – annual portfolio
- Planned and facilitated monthly meetings to support business analysts and the management team
- Sr
- Manager – HRIS 11/04 – 05/07: Led the HRIS team, Manager, Analysts, and Project Managers supporting the global PeopleSoft HRMS environment, including multiple system upgrades and training
- Effectively presented strategic application additions to the systems portfolio
- Sr
- Manager – Global Production Support 10/03 - 11/04: Manager – Financial Systems (Mattel/Fisher Price) 01/01 – 09/03
Education
Programming Certificate -
Urban League Data Processing Center
Los Angeles, CASkills
- Program and Project Management
- Business Analysis
- Budgeting Expertise
- JAD and Meeting Facilitation
- Cross-Functional Team Leadership
- Smartsheet
- MS Project
- Testing
- QA
- Rollout Support
- Change Management
- Vendor Management
- Customer Focused
- Stakeholder Focused
- LEAN
- Business Process Re-engineering
Timeline
Senior Project Manager
E-470 Public Highway Authority (Bridgeview)
08.2022 - Current
Senior Project Manager
Alchemer (5280PMO)
08.2021 - 07.2022
Director, IT Health Services
LA Care Health Plan
03.2019 - 07.2021
Senior Project Manager
LA Care Health Plan
09.2017 - 03.2019
Senior Project Manager
Molina Healthcare
09.2013 - 09.2017
IT Manager/Project Manager/Administrative Operations
Shields for Families
10.2010 - 08.2013
Senior Manager
Mattel
01.2001 - 09.2009
Programming Certificate -
Urban League Data Processing Center
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