Nikki Everett
Duck Hill,MS
Summary
Proven track record in material handling and customer service, demonstrated at FedEx with expertise in loading, unloading, and maintaining workplace cleanliness. Skilled in teamwork and collaboration, I significantly enhanced operational efficiency and safety. My critical thinking abilities have led to innovative solutions, improving customer satisfaction and streamlining processes. Resourceful able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
25
25
years of professional experience
Work History
Material Handler
FedEx
08.2020 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Sales Associate
AutoZone
01.2019 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Housekeeping Supervisor
Hoilday Inn Express
02.2018 - 09.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
CNA
Grace Healh and Rehab
08.2001 - 12.2007
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Bus Monitor
ICS Headstart Inc.
01.2000 - 09.2006
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Managed emergency bus evacuations with appropriate use of emergency door.
- Kept student personal and medical information in strictest confidence.
- Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Conducted patrols to identify and help those in need of immediate care and assistance.
Education
High School Diploma -
Cornerstone Christian School
Townsend, GA08.2003
Skills
- Material Handling
- Loading and unloading
- Order Picking
- Positive Attitude
- Heavy Lifting
- Workplace Cleanliness
- Teamwork and Collaboration
- Customer Service
- Materials Handling Safety Training
- Critical Thinking
- Stacking and Staging
- Visual Inspection
Timeline
Material Handler
FedEx
08.2020 - Current
Sales Associate
AutoZone
01.2019 - 11.2023
Housekeeping Supervisor
Hoilday Inn Express
02.2018 - 09.2020
CNA
Grace Healh and Rehab
08.2001 - 12.2007
Bus Monitor
ICS Headstart Inc.
01.2000 - 09.2006
High School Diploma -
Cornerstone Christian School