Nikki Fields
Springfield,IL
Summary
I’m an exceptional Customer Service Representative when it comes to active listening, problem solving, and Hands-on while motivating others to reach their optimum potential. I’m energetic with strong management skills that thrive in a fast-paced, dynamic environment.
Overview
15
15
years of professional experience
Work History
Personal Assistant
Dors
09.2021 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Home Care Provider
Help at Home Senior Care
07.2023 - 01.2024
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Habilitation Specialist
Hope School
09.2012 - 07.2023
- Provided mental, emotional and physical support to individuals with special needs
- Helped clients with budgeting shopping and accessing needed resources
- Utilized behavior management and crisis intervention strategies
- Developed care plans for clients
- Documented daily activities
- Taught life skills
- Provided basic client care, administrating medication and tracking client's progress.
Cashier
Ultra Foods
08.2010 - 12.2014
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability
- Processed credit cards, checks, gift cards and coupons
- Stocked 'point of purchase' areas with recipe cards, product coupons and promotional material.
Customer Service
Telepeformance USA
05.2011 - 01.2012
- Addressed and resolved customer product complaints empathetically and professionally
- Defused volatile customer situations calmly and courteously
- Evaluated consumer reports on a monthly basis
- Identified chronic customer issues by creating and maintaining customer complaint log
- Referred unresolved customer grievances to designated departments for further investigation.
Customer Service
Cash America USA
04.2009 - 04.2011
- Effectively managed a high-volume of inbound and outbound customer calls
- Gathered and verified all required customer information for tracking purposes
- Defused volatile customer situations calmly and courteously
- Accurately documented, researched and resolved customer service issues.
Education
High School Diploma -
John Marshall High School
Chicago, IL01.2009
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
Timeline
Home Care Provider
Help at Home Senior Care
07.2023 - 01.2024
Personal Assistant
Dors
09.2021 - Current
Habilitation Specialist
Hope School
09.2012 - 07.2023
Customer Service
Telepeformance USA
05.2011 - 01.2012
Cashier
Ultra Foods
08.2010 - 12.2014
Customer Service
Cash America USA
04.2009 - 04.2011
High School Diploma -
John Marshall High School
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