Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikki Fraser

Dover

Summary

Dynamic Business Office Specialist with proven expertise at HCA in optimizing office operations and enhancing patient care through meticulous medical records management. Skilled in scheduling appointments ensuring confidentiality and accuracy in patient information and fostering teamwork, I streamlined processes, improved efficiency, and maintained compliance with HIPAA regulations,

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Office Specialist/Medical Records Specialist

HCA
03.2022 - Current
  • Developed correspondence letters, memos, and emails.
  • Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
  • Streamlined office operations by implementing efficient filing systems and workflow processes.
  • Operated telephone console to receive incoming calls.
  • Optimized office supply inventory management by tracking usage patterns, negotiating with suppliers, and placing orders strategically for cost savings.
  • Maintained computers, telephone systems, copiers and fax machines.
  • Provided reception services by greeting visitors, signing in visitors and directing visitors to appropriate personnel.
  • Utilized office system to schedule clients' appointments per centralized scheduling guidelines.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient records in compliance with security regulations.
  • Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Kept accurate log of requests for medical information and records.
  • Maintained patient confidence by keeping patient records information confidential.
  • Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
  • Developed educational materials for staff on proper medical record documentation, enhancing overall accuracy and quality of patient records.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Responded to patient inquiries to provide information and details of medical records.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Assisted in preparation of medical reports for external parties.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Verified accuracy of patient information in medical records.
  • Input data into computer programs and filing systems.

Business Office Manager

Quality Fire Protection
01.2012 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
  • Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
  • Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
  • Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
  • Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
  • Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
  • Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

LNA

York Hospital
03.2015 - 04.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Receptionist/Insurance Verification Specialist/LNA

Wentworth Douglass Hospital
02.2011 - 01.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Received and routed laboratory results to correct clinical staff members.
  • Registered and verified patient records before triage with most up-to-date information.
  • Optimized use of insurance verification software, leading to faster processing times.
  • Improved claim submission times by streamlining verification and authorization process.
  • Streamlined insurance verification process, reducing wait times for patients and medical staff.

Education

BBA -

Husson University
Bangor

High School Diploma -

Marshwood High School
South Berwick, ME

LNA -

Sanford Vocational School
Sanford

Skills

  • Scheduling appointments
  • Payroll processing
  • Scheduling and planning
  • Organizational skills
  • Reliability
  • Accounts payable and receivables
  • Ordering office supplies
  • Teamwork
  • Time management
  • Attention to detail
  • Multitasking

Certification

  • Licensed Nursing Assistant
  • BLS
  • First Aid

Timeline

Business Office Specialist/Medical Records Specialist

HCA
03.2022 - Current

LNA

York Hospital
03.2015 - 04.2020

Business Office Manager

Quality Fire Protection
01.2012 - Current

Receptionist/Insurance Verification Specialist/LNA

Wentworth Douglass Hospital
02.2011 - 01.2014

BBA -

Husson University

High School Diploma -

Marshwood High School

LNA -

Sanford Vocational School

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Nikki Fraser