Experienced customer service professional with a proven track record in fast-paced warehouse and retail environments. Excels in multitasking and efficiently solving customer inquiries, ensuring a high level of satisfaction. Demonstrates strong organizational and safety skills, with a keen attention to detail in stock management and order processing. Eager to contribute to team success through hard work, attention to safety, and excellent service.
Work History
Lumber Yard Associate
Contractors Warehouse
North Highlands , CA
01/10/19 - 07/14/24
Kept work area clean and organized throughout the day.
Efficiently organized lumber by size, type, and grade, enhancing warehouse navigation and accessibility.
Enhanced customer satisfaction by offering knowledgeable advice on products, leading to informed customer decisions
Ensured workplace safety by strictly adhering to handling protocols for hazardous materials, minimizing accidents.
Ensured that all orders were filled correctly before opening gate for customers to exit yard.
Made sure customer vehicles' purchased items were secure, so that they would not shift during transport.
Learned lumber products and manufacturer differences to give customers sound advice on building materials.
Checked cargo before transportation and determined if items adhered to proper regulation standards.
Tagged and wrote identifying information on containers, boxes and cargo.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Reviewed lumber tickets with customers' items and their receipt with what they had in vehicle before opening gate for them to exit.
Service Writer Cashier
Sacramento 49er Travel Plaza
Sacramento , CA
02/05/15 - 09/20/17
Greeted customers, listened to their vehicle concerns, and wrote up service orders. Answered phone calls to assist customers with questions about their orders.
Provided cost estimates for additional repairs and services requested by customers, along with keeping records of customer interactions or transactions, and thoroughly recording details of inquiries.
Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Created detailed invoices for each job completed, which included labor charges, parts costs, and services rendered.
Assisted technicians in locating parts, along with developing relationships with local auto parts suppliers in order to secure discounts on purchases.
Presented accurate estimates to inform customers of service charges, called company breakdown department to relay information.
Consulted with customers regarding needs and addressed any concerns they may have had, while delivering friendly, fast, and knowledgeable service for their questions or complaints.
Greeted customers and answered any questions they had about the store's products and services. Kept records of customer interactions or transactions, thoroughly.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit, and provided accurate change.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Stocked shelves with merchandise when needed, along with maintaining cleanliness of checkout area, including countertops, registers, and display areas.
Trained new team members in cash register operation, stock procedures, and customer relations.
Education
High School Diploma -
Harvey High School
Harvey, ND
06-1980
Skills
Work order processing
Kept customers satisfied and happy with excellent customer service
Stock replenishment
Customer Inquiry Resolution
Safety Protocols Compliance
Inventory Management
Team Collaboration
Effective Communication
Accomplishments
Received several Homer awards for exceptional service.
Received Homer awards for catching mistakes and exit gate and getting them corrected.
References
References available upon request.
Timeline
Lumber Yard Associate
Contractors Warehouse
01/10/19 - 07/14/24
Service Writer Cashier
Sacramento 49er Travel Plaza
02/05/15 - 09/20/17
High School Diploma -
Harvey High School
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