Nikki Garcia
Salem,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Managed Care Coordinator
All Care VNA, Hospice & Home Care
Lynn, MA
09.2023 - Current
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Ran credit card batches and balanced deposits on daily basis.
Executive Assistant/Office Manager
Psyclarity Health MA
Saugus, MA
05.2022 - 06.2023
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Coordinated meeting and work schedules for staff teams and executives.
- Collected and Reconciled all Reciepts of the Company Credit Card on a weekly Basis
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Received and deposited all checks that were received from Insurance companies.
- Took detailed notes in meetings and disseminated information afterward.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Delivered optimal administrative, customer service and case management support.
- Obtained signatures for financial documents and internal and external invoices.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Performed Human Resource task ie- Run CORI checks and wrote offer letters, as well as did the complete onboarding for new employees.
- Created email accounts and new badges for all new employees.
- Dedicated point of contact for all vendors.
- Executed special objectives and projects in response to executive team and board member requests.
Cardiovascular Technician/Administrative Assistant
Lahey Health
Burlington, MA
10.2021 - 05.2022
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided secretarial and office management support while building cooperative working relationships.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Produced contrast-enhanced radiographs of heart and cardiovascular systems with help of diagnostic imaging equipment.
- Communicated test or assessment results to medical professionals.
- Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
- Assisted in training technicians, medical students or other staff members.
- Identified needs of customers promptly and efficiently.
Clinical Associate/Administrative Assistant
Beverly Hospital
Beverly, MA
04.2018 - 10.2021
- Maintained current, organized and efficient office inventories.
- Compiled physical and digital documents, charts and reports.
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled radiology exams for patients.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Helped residents walk with or without self-help devices.
- Observed and reported unusual symptoms and changes to charge nurse.
Clinical Associate/Administrative Assistant
Mass General Hospital
Boston, MA
04.2015 - 03.2018
- Assisted patients with basic care and provided excellent service.
- Updated patient accounts and information daily.
- Conducted patient intake interviews to collect medical information and insurance details.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Organized, distributed and replenished office supplies to keep department running efficiently.
- Managed physician calendar, scheduling patient appointments and procedures.
- Scheduled appointments in accordance with facility calendar and provider availability.
CNA/Phlebotomy Technician
OU Medical Center Edmond
Edmond, OK
01.2010 - 03.2015
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented activities and recorded information in EMR system.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Upheld donor confidentiality throughout intake and collection process.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Education
Computer Application Certificate -
Middlesex Community College - Bedford
Bedford, MA05.2021
Associate of Science - General
Redlands Community College
El Reno, OK05.2009
Skills
- Proper Phone Etiquette
- Wordpress and Canva
- Adobe Acrobat Pro
- Social Media Knowledge
- Meeting Planning
- Excel Spreadsheets
- Mail Management
- G-Suite
- Outlook
- Executive Presentation Development
- Executive Schedule Management
- Correspondence and Memos
- Meeting Minutes
- Meeting Agenda Preparation
Timeline
Managed Care Coordinator
All Care VNA, Hospice & Home Care
09.2023 - Current
Executive Assistant/Office Manager
Psyclarity Health MA
05.2022 - 06.2023
Cardiovascular Technician/Administrative Assistant
Lahey Health
10.2021 - 05.2022
Clinical Associate/Administrative Assistant
Beverly Hospital
04.2018 - 10.2021
Clinical Associate/Administrative Assistant
Mass General Hospital
04.2015 - 03.2018
CNA/Phlebotomy Technician
OU Medical Center Edmond
01.2010 - 03.2015
Computer Application Certificate -
Middlesex Community College - Bedford
Associate of Science - General
Redlands Community College
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