Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Gardner

Rockford,AL

Summary

I have experience in credit applications and refinancing loans, along with collections including calling past due customers and making payment arrangements in store with customers. I have computer skills with entering numbers and handling cash/ checks. I also have experience handling daily bank deposits as well as doing entire staff daily deposits in office. I have great experience with handling upset and angry customers, and do my very best with resolving irrational situations. I have a great and friendly personality and have great experience with soliciting for my company. I have experience in the dental field as well. I have been in dental for many years and really enjoy it. I have been the office manager of two dental offices and have numerous qualities I can offer

Overview

10
10
years of professional experience

Work History

Office Manager

Dental Associates Of Childersburg
02.2022 - 02.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Office manager

Luma Dentistry
06.2020 - 09.2021
  • I was front office receptionist when hired and was responsible for checking in patients, keying and scanning in all patient information, taking payments, going over treatment plans, scheduling patients for new and follow up appointments, etc but was offered a promotion to office manager in 6 months
  • I took on many responsibilities of running the front, bills, making sure the schedule was full, handling any purchases for the office, and many more duties
  • Quarterly I had to give pay evaluations as well as performance evaluations
  • Led daily morning meeting to bring doctor/doctors aware of the day in advance
  • Also I handled any issues that were presented to me in or involving the office
  • I also was in charge of the staff time sheets and having them approved for payroll.

Front Desk Receptionist/Office Manager

Primesmile Dental
01.2018 - 06.2020
  • My job duties are answering the phone, making appointments, verifying insurance, quoting treatment plans, submitting and processing claims, taking payments, doing the daily deposit, assist in cleaning office and all dental tool, as well as helping assist when the dentist needs me
  • I paid all the office bills as well as important tax information
  • I also attended an implant course in Atlanta to do phlebotomy in the office, as well as numerous other courses to learn coding and much more.

ditrubtion clerk

OAKSTONE PUBLISHING
12.2015 - 12.2017
  • I am responsible for creating and packaging all education materials for doctors
  • I am trained on running united states postal service equipment for shipping, as well as FedEx and Ups labels.

customer service representative

COVINGTON CREDIT
03.2014 - 12.2015
  • Customer service, handle collection accounts, receiving payments, refinancing customer accounts, handling the store daily deposit, filing and organizing customer accounts, picking up the entire store daily cash from bank, daily payment reminder calls/ collection calls
  • Taking loan application and processing them.

home care provider/ sitter

ALL ABOUT YOU HOME CARE
04.2013 - 03.2014
  • Cleaned and cook for patient, administered medication, gave patients baths/showers, arranged appointments for patients, provided transportation to / from appointments, refill medication trays and kept record of each daily activity and vital signs

Education

B.B.Comer
05.2005

Skills

  • Dental Receptionist
  • Insurance Verification
  • Medical Imaging
  • Dentrix
  • Office Administration
  • Medical Billing
  • Eaglesoft
  • Phlebotomy
  • Medical Scheduling
  • Office Management
  • Customer service

Timeline

Office Manager

Dental Associates Of Childersburg
02.2022 - 02.2023

Office manager

Luma Dentistry
06.2020 - 09.2021

Front Desk Receptionist/Office Manager

Primesmile Dental
01.2018 - 06.2020

ditrubtion clerk

OAKSTONE PUBLISHING
12.2015 - 12.2017

customer service representative

COVINGTON CREDIT
03.2014 - 12.2015

home care provider/ sitter

ALL ABOUT YOU HOME CARE
04.2013 - 03.2014

B.B.Comer

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Nikki Gardner