Nikki Giandomenico
West Harrison
Summary
Empathetic and patient individual with a versatile background in child and customer service environments. Known for conflict resolution and teamwork, contributing to safe and engaging spaces for children and guests alike. Experienced in providing exceptional customer service in fast pace environments, fostering welcoming atmospheres, and ensuring guest satisfaction. Committed to enhancing experiences through strong collaboration and communication.
Overview
7
7
years of professional experience
Work History
Kids Club Associate
Equinox
Armonk, NY
07.2025 - Current
- Facilitated engaging activities for children, promoting social interaction and teamwork.
- Supervised children's safety during club operations, ensuring a secure environment.
- Assisted in developing age-appropriate programming tailored to diverse interests.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
Fine Dining Server
Shenorock Shore Club
Rye, NY
05.2024 - 05.2026
- Provided exceptional customer service in high-pressure fine dining environment.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
Restaurant Hostess
Prime Pizza
Thornwood, NY
09.2022 - 08.2023
- Greeted and seated guests promptly, ensuring smooth flow of restaurant operations.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained knowledge of menu offerings, providing accurate recommendations to guests.
- Coordinated with kitchen and wait staff to ensure timely service delivery.
Camp Counselor
Harrison Recreation Department Summer Camp
Harrison, NY
06.2019 - 08.2023
- Supervised daily activities and ensured safety protocols for all campers.
- Mentored junior counselors, promoting teamwork and effective communication.
- Coordinated logistics for field trips and special events, ensuring smooth execution.
- Monitored camper behavior, addressing conflicts and fostering a positive environment.
Retail Associate
Dicks Sporting Goods Distribution Center
White Plains, NY
01.2021 - 09.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Education
Bachelor of Arts - Psychology
Iona University
New Rochelle, NY05-2027
High School Diploma -
Harrison High School
Harrison06-2023
Skills
- Strong communication skills
- Exceptional customer service
- Tableside etiquette
- Customer service
- Patience and empathy
- Strong multitasking
- Greeting guests
- Conflict resolution
Timeline
Kids Club Associate
Equinox
07.2025 - Current
Fine Dining Server
Shenorock Shore Club
05.2024 - 05.2026
Restaurant Hostess
Prime Pizza
09.2022 - 08.2023
Retail Associate
Dicks Sporting Goods Distribution Center
01.2021 - 09.2022
Camp Counselor
Harrison Recreation Department Summer Camp
06.2019 - 08.2023
Bachelor of Arts - Psychology
Iona University
High School Diploma -
Harrison High School