Helping people with mental illnesses make it through life
Nikki Gibson
Daily living skill trainer, helping indavuals with mental illness
Landis,NC
Summary
Enhancing customer satisfaction and resolving staff conflicts. Excelled in complex problem-solving and fostering a culture of teamwork and collaboration. Skilled in staff training and development, achieving innovative solutions and advancing employee careers. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage daily mental illness struggle. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
14
14
years of professional experience
Work History
Support Coordinator
ACN
12.2010 - 01.2017
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Manager of AFC Home
Adult Learning Systems of the U.p.
08.2017 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Education
Fine Arts
Northern Michigan University
Marquette, MISkills
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Schedule Preparation
- Negotiation
- Budget Control
- Business Development
- Expectation setting
- Expense Tracking
- Teamwork and Collaboration
- Positive Attitude
- Attention to Detail
- Problem-Solving
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Relationship Building
- Care for indivuals with mental illnesses
- Adaptability
- Reliability
- Idea Development and Brainstorming
- Interpersonal Communication
Interests
Timeline
Manager of AFC Home
Adult Learning Systems of the U.p.
08.2017 - Current
Support Coordinator
ACN
12.2010 - 01.2017
Fine Arts
Northern Michigan University
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