Nikki Golden

• Manages $10+million staffing, housekeeping, laundry, vendor and operational supplies budget
• Developed policies and procedures to ensure compliance with luxury service standards
• Skilled at identify areas of concern regarding independent contractors and employees to minimize potential risk to employer
• Conducts monthly analysis of employee productivity to ensure alignment with company financial benchmarks and targets.
• Facilitated successful agreements with external hospitality partners and contractors
• Oversees vendor contract compliance across global portfolio.
• Determined areas with potential cost savings and effectively negotiated revised agreements
• Successfully oversaw the development and implementation of a new contract management and payment system, leveraging Oracle software within cross-functional teams.

• Managed overall operations of a luxury private vacation club with over 100 employees across 20+ destinations, including concierge, housekeeping, and property management.
• Successfully implemented and supervised budgeting and forecasting processes
• Responsible for budgeting, cost controls, payroll and general accounting.
• Identified areas where process improvements could be made resulting in increased productivity.
• Expertly managed and executed a substantial workforce reduction initiative
• Implemented systems for monitoring employee attendance, scheduling, payroll.
• Analyzed financial data to make informed decisions on cost savings initiatives.
• Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
• Set goals and expectations for direct reports using performance review process, holding staff accountable.

• Successfully commissioned 12 new residences in 2019 & 2020
• Grew the West Coast Portfolio NPS from 72.8 to 77
• Launched new partnerships with Casa Palmero in Pebble Beach and Pelican Hill Resort, Newport Coast
• Successfully managed the performance of 3rd party contractors including; housekeeping, property managers and activity vendors
• Managed a team of over 60+ employees and 20 + independent contractors
• Established Covid operating procedures to safely reopen and operate the Inspirato portfolio throughout the West Coast and Canada
• Instituted new hskp and property management protocols for all third party vendors to operate within Covid parameters

• Interviewed, trained and coached successful destination teams for planning, concierge, housekeeping and maintenance services
• Managed a team of 30+ employees and over 10 hskp and PM vendors partnerships
• Managed and audited luxury service standards across multiple destinations and residences
• Schedule staff according to quickly changing priorities
• ·Developed local destination programming and partnerships for members and their guests
• Developed a strong and effective relationship with property management teams to best support 5 star experiences
• Facilitated weekly team meetings and training sessions for destination staff and vendors

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• ·Ensure property condition is up to home owners standards
• Consistently conducted on-site inspections of residences, physical inventories, asset functionality audits and written material audits
• Assisted with any Destination Planning or Concierge work as needed to ensure luxury experiences
• Managed the scheduling of all staff and third party vendors
• Support destination emergency efforts for a 24/7 operation to ensure satisfactory service recovery
• Led team meetings and training sessions for the destination staff and vendors

• Launched Lake Tahoe as a new destination for Inspirato
• Identified, hired and trained all destination support staff such as housekeeping, property management and activity vendors
• Managed destination budgets
• Responsible for Destination Planning and Concierge services to ensure flawless luxury experiences

• Responsible for hiring, training and managing the Destination Concierge/Planner team, the housekeeping department and the property management team
• Manged the overall expansion of the Lake Tahoe residence portfolio from 4 to 15 residences
• Hired and trained the staff and vendors to support the growth of the residences and overall operations
• Responsible for ensuring operating procedures, standards and budgets were adhered to and supported
• Successfully partnered with the local community and vendors to build relationships and promote the Exclusive Resorts brand
• Created a 5 star luxury experience for all guests

• Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
• Completed full-scale project plans, including overseeing engineering activities and design processes.
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiencies
• Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.