Nikki Graham

• Managing the day-to-day functions of the facility.
• Staff recruitment and retention
• Ensuring the center is financially profitable
• Implementing established resident care policies, personnel policies, safety and security policies, and other operational policies and procedures necessary to remain in compliance with current laws, regulations, and guidelines governing long-term care facilities.
• Evaluating and implementing recommendations from the facility's QAPI committee.

• Completed Administrator-in-training program.
• Managing the day-to-day functions of the facility.
• Staff recruitment and retention
• Ensuring the center is financially profitable
• Implementing established resident care policies, personnel policies, safety and security policies, and other operational policies and procedures necessary to remain in compliance with current laws, regulations, and guidelines governing long-term care facilities.
• Evaluating and implementing recommendations from the facility's QAPI committee.

• Regional Director of Sales and Marketing.

Training Admission and Marketing Personnel

Meeting and exceeding budgeted census goals

Developing strategic partnerships

• Admissions and Marketing Director

Fostered strong relationships with referral sources by

providing exceptional customer service during in-person, phone and referral platform interactions.

Paperwork completion

Benefit verification and explanations to resident and/or family members.

Sales Calls

Referral Development

• Case Management

Ensured authorizations were completed prior to admits.

Responsible for case manager updates and extended authorizations.

Assisted with carve-out for high-cost meds and equipment.