Amber Pattat
senior certified technician
Somerville,tn
Summary
Dynamic Senior Certified Pharmacy Technician with extensive experience at Walgreens, excelling in vaccine administration and customer engagement. Proven track record in enhancing patient satisfaction and optimizing workflows, while ensuring HIPAA compliance. Recognized for exceptional problem-solving skills and commitment to training junior staff, contributing to a collaborative pharmacy environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
09.2007 - Current
- Day to day tasks in pharmacy
- Immunization/CPR certified
- PTCB certified
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Resolved third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Operations Manager
Walgreens
05.2021 - 09.2022
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists,technicians, and support staff fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza and covid19
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed strong leadership skills
Medication Reconciliation Technician
Jackson Madison County General Hospital
07.2018 - 01.2019
- Provided ongoing support for continuous process improvement initiatives related to medication reconciliation practices within the organization.
- Contributed to a positive patient experience by addressing questions and concerns about medications in a compassionate manner.
- Remained up-to-date on the latest best practices and guidelines related to medication reconciliation through ongoing professional development opportunities.
- Improved patient safety by accurately reviewing and verifying medication lists during admission and discharge processes.
- Maintained strict confidentiality of patient information according to relevant privacy regulations such as HIPAA requirements.
- Enhanced medication management for patients by diligently updating electronic medical records with accurate information.
- Recognized for outstanding attention to detail, ensuring accuracy and completeness of medication lists while minimizing discrepancies between different sources of information.
- Demonstrated proficiency in utilizing various software programs commonly used in pharmacies for effective data management and analysis.
- Strengthened communication between patients, pharmacists, and healthcare providers through regular updates on medication changes and adjustments.
- Reduced medication errors by collaborating closely with healthcare teams to ensure proper medication reconciliation.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
EMT-Intermediate
Medcare
08.2003 - 09.2004
- Enhanced patient care by providing timely and efficient emergency medical assistance in various situations.
- Acted as a liaison between EMS personnel and emergency department staff, improving overall patient care coordination efforts.
- Operated emergency vehicles safely and efficiently, adhering to traffic laws while prioritizing rapid response times.
- Contributed to a positive work environment by fostering teamwork among peers and maintaining open lines of communication across all levels of the organization.
- Collaborated with healthcare team members at receiving facilities to provide a smooth handoff of patient care responsibilities.
- Participated in ongoing training and professional development opportunities to stay current on best practices within the EMS field.
- Provided compassionate care to patients and their families during difficult moments, offering emotional support when needed.
- Managed inventory of medical supplies onboard ambulance units, ensuring adequate stock levels for effective emergency response.
- Maintained detailed documentation of patient care records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Education
Pharmacy Technician
Anthem
Memphis, TN09-2007
No Degree - Emergency Medical Technician
Dyersburg State Community College
Covington, TN06-2003
Skills
- Vaccine administration
- Medication dispensing
- Maintaining records
- HIPAA compliance
- Workflow optimization
- Manual and automated medication dispensing
- Problem-solving skills
- Insurance billing
- Customer engagement
Accomplishments
- Received Champion of Champions 2021 District Choice
- Nominated for Champion of Champions 2022 and received Award for Pharmacy Customer Care
- Nominated for Champions of Champions 2024 and received Award for Courageous Customer Care
- Employee of the month multiple times at store level
- Worked multiple successful shot clinics with pharmacists
Certification
- CPhT - Certified Pharmacy Technician
- Immunization certified
- CPR certified
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - 09.2022
Medication Reconciliation Technician
Jackson Madison County General Hospital
07.2018 - 01.2019
Senior Certified Pharmacy Technician
Walgreens
09.2007 - Current
EMT-Intermediate
Medcare
08.2003 - 09.2004
Pharmacy Technician
Anthem
No Degree - Emergency Medical Technician
Dyersburg State Community College
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