Nikki Hannah
South Shore,KY
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge on assisting customers with products and providing solutions. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
9
9
years of professional experience
Work History
Lead Daycare Teacher
West End Daycare Center
08.2018 - Current
- Consistently communicated with parents through newsletters, conferences, and informal check-ins about student progress and achievements.
- Supported students in developing self-esteem and self-confidence.
- Assisted in developing school-wide initiatives focused on increasing student engagement and achievement levels.
- Resolved staff and parent disputes through constructive problem-solving techniques.
- Modeled positive behavior and communication skills for students.
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
Pharmacy Technician
CVS
12.2020 - 02.2021
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Cashier
Walmart
05.2016 - 04.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Waitress
Hooters Inc.
05.2015 - 04.2016
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected payment using cash register and credit card machines, balanced cash receipts and maintained accurate cash drawer.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information. Promoted specials and boost overall sales revenue
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
High School Diploma -
Greenup County High School
Greenup, KY2015
Skills
- CPR and First Aid
- Lesson implementation
- Communicating with Parents and Teachers
- Early Childhood Education
- Communication and Interpersonal Skills
- Honest and Dependable
- Coin and Currency Counting
- Reliability and punctuality
- Cash Management
- Product Recommendations
- Policies and Procedures
- Drawer balancing
Timeline
Pharmacy Technician
CVS
12.2020 - 02.2021
Lead Daycare Teacher
West End Daycare Center
08.2018 - Current
Cashier
Walmart
05.2016 - 04.2018
Waitress
Hooters Inc.
05.2015 - 04.2016
High School Diploma -
Greenup County High School
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