Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Nikki Hardcastle

Stonewall,OK

Summary

Motivated single mother of 2 practiced in customer relations, sales and inventory control. I also have over 10 years experience in a medical clinic setting. I am very versed on HIPAA and other operations in a clinic setting. I am looking for a company or position with the opportunity to grow. Successful at sales growth, customer growth, budgets and goals. I am looking for a permanent job. I would love to work for someone or a company who could really utilize my skills and intelligence. I promise to do my job beyond the best of my ability to support my family. I am ready to be committed to one position and I hope to find that. I will always be punctual, present and work hard.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Store Manager

Native Harvest, LLC
Ada, OK
09.2022 - 08.2024
  • I had the responsibility of keeping the store running smoothly.
  • I counted inventory daily and kept track of the products.
  • I would handle the medical marijuana waste and make the transfer sheet for the pickup.
  • Created and presented monthly reports to management on sales performance.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Managed daily operations of sales department, including supervision of staff members.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed sales consultations and educated clients on products and services.
  • Executed strategic sales plans to expand customer base and revenue.
  • Supported sales team members to drive growth and development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Conducted market research and reported on competitors.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Directed and coordinated products, services and sales activities.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Resolved customer complaints regarding sales and service.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • I successfully kept the store at an average of 100K in sales for six consecutive months in 2023.
  • I made the schedule.
  • Called vendors to set up appointments to come advertise in the store.
  • I worked the cash register and handled money daily. My deposits were never off more than $20 the entirety of my employment.
  • I cleaned the store on a daily basis and made sure it was acceptable for patients.
  • I kept extremely high standards with this job. I wanted to make this company money.

Owner

Smash Labs, LLC
Stonewall, OK
02.2019 - 05.2022
  • I bought, processed, and sold medical marijuana to licensed dispensaries.
  • Maintained accurate records of all plant material including tracking from seed to sale.
  • Ensured compliance with local regulations regarding the production of medical marijuana.
  • Attended industry events or seminars in order to stay up-to-date on industry trends and best practices.
  • Inspected product quality prior to packaging and shipping according to established standards.
  • Investigated customer complaints related to product quality or performance issues.
  • Coordinated with vendors and suppliers in order to obtain necessary materials for successful cultivation operations.
  • Developed solutions for improving efficiency, reducing waste, and increasing output.
  • Ensured proper operation of all equipment and safety systems in the plant.
  • Assisted with training new personnel in the safe operation of processing machines.
  • Communicated regularly with team members regarding job progress, scheduling changes.
  • Performed daily maintenance, inspections, and repairs on processing machinery.
  • Adjusted machine settings to optimize production quality and yield.
  • Conducted routine tests on processed materials to verify quality control standards were met.
  • Reported any problems or discrepancies found during testing immediately to supervisors.
  • Responded quickly to emergency situations involving process equipment malfunctions.

Home Maker

Self
Stonewall, OK
07.2017 - 05.2022
  • I had my daughter, Ariah, in 2018 and stayed home with her until she went to preschool.

Inventory Specialist

Oreilly Auto Pats
Ada, OK
08.2016 - 08.2017
  • Created reports on inventory activity, shortages, overages.
  • Ensured compliance with all safety regulations in the workplace.
  • Ensured proper storage conditions for all items in the warehouse.
  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Performed root cause analysis of variances between actual vs expected results.
  • Responded promptly to requests from customers regarding product availability.
  • Responded promptly to customer inquiries regarding product availability.
  • Conducted periodic inventories and physical counts of product supplies.
  • Maintained accurate and up-to-date inventory records.
  • Implemented cost-saving strategies to reduce overhead expenses.
  • Identified obsolete or slow moving items for disposal or sale at discounted prices.
  • Monitored stock levels to ensure availability of products.
  • Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
  • Investigated discrepancies between physical count and computer records.
  • Developed and implemented effective inventory control systems.
  • Performed scheduled inventory counts and supply audits.
  • Entered information into system to update status reports.
  • Inspected incoming materials for damage.
  • Managed end-of-life inventory to minimize losses and maximize returns.
  • Ensured compliance with industry regulations and standards regarding inventory management.
  • Led physical counts and reconciled discrepancies to maintain accurate inventory records.
  • Trained new employees on inventory management practices and procedures.

CNA

Burford Manor
Davis, OK
02.2012 - 08.2014
  • Reported changes in patient conditions to registered nurse or physician.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Monitored food intake and output as directed by nursing staff.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Documented patient care services by charting in designated areas.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Transported residents within the facility as needed.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Provided emotional support to family members during difficult times.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Helped residents walk with or without self-help devices.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted residents in preparing for activities and social programs.
  • Documented activities and recorded information in EMR system.
  • Supported non-ambulatory residents in range of motion exercises.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Distributed drinking water and nourishment to residents.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Education

Certified Nurse Aide - Nursing

Pontotoc Technology Center
Ada, OK
02-2012

GED -

Latta High School
Ada, OK
05-2006

Skills

  • Excellent Customer Service
  • Extremely good with People
  • Photography
  • Social Media Posting/Website Building
  • Photoshop
  • Lightroom
  • Learn Very Quickly
  • Employee Training
  • Loss Prevention
  • Team Development
  • Report Generation
  • POS Systems
  • Operations Management
  • Store Merchandising
  • Shift Scheduling
  • Retail Inventory Management
  • Product Merchandising
  • Training and mentoring
  • Sales Promotions
  • Bank and Safe Deposits
  • Friendly and Positive
  • Strategic thinker
  • Store operations oversight
  • Risk Management
  • Customer Service Management
  • Talent Recruitment

Affiliations

  • I love to spend time with my 6 year old daughter and 3 year old son. My daughter loves fashion and makeup and we do fashion shows often. My son loves outside and fishing and sharks. We love to go feed the catfish at the pond.

Accomplishments

I also have several photography awards. I do photography as a hobby. You can see my awards at viewbug.com/nikkiharcastle

Certification

  • CNA Certification

References

References available upon request.

Timeline

Store Manager

Native Harvest, LLC
09.2022 - 08.2024

Owner

Smash Labs, LLC
02.2019 - 05.2022

Home Maker

Self
07.2017 - 05.2022

Inventory Specialist

Oreilly Auto Pats
08.2016 - 08.2017

CNA

Burford Manor
02.2012 - 08.2014

Certified Nurse Aide - Nursing

Pontotoc Technology Center

GED -

Latta High School

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Nikki Hardcastle