Nikki Herring Jackson
Atlanta,GA
Summary
Seasoned Operations Support Manager with a proven track record at Southern Company Gas, enhancing operational efficiency and spearheading cost-saving initiatives. Expert in strategic planning and financial analysis, I've led cross-functional teams to a 25% productivity increase, demonstrating strong project management and leadership skills.
Overview
24
24
years of professional experience
Work History
Operations Support Manager - Customer Operations
Southern Co Gas
Atlanta, GA
01.2024 - Current
- Led the Common Currency Project: Successfully represented GAS Customer Experience in a Southern Company-wide initiative to improve work identification across all operating companies, enhancing industry benchmarking and executive management reporting
- Enhanced Operational Efficiency: Led cross-functional projects focused on improving EF Reporting and operational efficiency
- Cost Savings Initiatives: Identified opportunities for cost savings by streamlining existing processes or introducing new technologies
- Strategic Planning: Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
Budget Manager - Financial Planning & Analysis
Southern Company Gas
Atlanta, GA
05.2019 - 01.2024
- Managed $100M OpEx Portfolio: Oversaw budgets and project controls for External Affairs, Regulatory, and Customer Service & Operations segments
- Cost Reduction Strategies: Reviewed monthly reports to assess spending patterns and developed strategies for cost reductions
- Executive Reporting: Regularly presented analytical reports to senior and executive management, highlighting potential risks and actionable plans
- Team Leadership: Led a team of diverse analysts, increasing departmental productivity by approximately 25%
Finance Director - Customer Operations
Southern Company Gas
Atlanta, GA
04.2016 - 12.2018
- Budgeting and Forecasting: Directed the budgeting process, including forecasting, variance analysis, and project cost control
- Cost Reduction: Influenced resource allocation strategy, leading to a 10% cost reduction
- Facilitated Alignment: Led organizational structural financial alignment of departments in collaboration with Business Unit finance
- Strategic Planning: Developed long-term strategic plans aligned with organizational goals and objectives
- Team Mentorship: Mentored team members by instilling best practices across finance and operations
Workforce Planning & Budget Manager - Customer Experience
Southern Company Gas
Atlanta, GA
03.2012 - 04.2016
- Divestiture Support: Assisted with the divestiture of Florida City Gas, Elkton, and Elizabethtown Gas by creating a billing process for the purchasing entity
- Facilitated the establishment of service level reporting to the various acquisition entities
- Operational Management: Managed daily operations, including scheduling and call center workload forecasting
- Budget Management: Oversaw budgets, forecasting, and month-end close processes for Customer Experience, Billing Services, Credit & Collections, and the Call Centers
- Enhanced Call Center Metrics Reporting: Engaged with Call Center staff to enhance metrics reporting
Sr. Financial Analyst – Operations
Southern Company Gas
Atlanta, GA
07.2001 - 03.2012
- Cost Saving Initiatives: Implemented cost-saving initiatives that resulted in significant ROI improvements
- Financial Analysis: Conducted detailed financial analysis to assess variance performance against budget
- Capital Projects: Developed business cases and tracked capital projects
- Field Operations Engagement: Engaged with Field Operations on various projections that resulted in lower completion times for field personnel
Education
Bachelor of Science (B.S.) - Business Administration
Florida Agricultural & Mechanical University
Tallahassee, FLMaster of Business Administration (M.B.A.) - Finance
Florida Agricultural & Mechanical University
Tallahassee, FLSkills
- Project Management
- Process Management
- Controls Management
- Strategic planning
- Forecasting
- Financial Analysis
- Employee Development
- Department Oversight
- Communications
- Presentations
- Oracle Planning & Reporting
- SOAR
- Maximo
- MS Office
Community Service
- Women in Energy (WEN) Atlanta Chapter – Past Director at Large
- EnRapport GAS ERG – Past Treasurer
- RISE WOMEN in GAS Leadership Program
- AABE Atlanta Chapter – Scholarship Committee
- Community Cares Foundation Program Committee
- Alpha Kappa Alpha Sorority, Inc – Chi Tau Omega Chapter
- Florida A&M University Alumni Assn Metro Chapter – Financial Secretary
- HBCU Alumni Network (Southern Co.) – Director
Timeline
Operations Support Manager - Customer Operations
Southern Co Gas
01.2024 - Current
Budget Manager - Financial Planning & Analysis
Southern Company Gas
05.2019 - 01.2024
Finance Director - Customer Operations
Southern Company Gas
04.2016 - 12.2018
Workforce Planning & Budget Manager - Customer Experience
Southern Company Gas
03.2012 - 04.2016
Sr. Financial Analyst – Operations
Southern Company Gas
07.2001 - 03.2012
Bachelor of Science (B.S.) - Business Administration
Florida Agricultural & Mechanical University
Master of Business Administration (M.B.A.) - Finance
Florida Agricultural & Mechanical University
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