Experienced Director of Service Fixed Operations with a proven track record in optimizing service department operations within the RV industry. Skilled in enhancing operational efficiency, profitability, and customer satisfaction through planning and process improvements. Demonstrated leadership in team development and performance enhancement. Committed to driving excellence in fixed operations with a focus on technology integration and sustainable growth.
Hi, I’m
Nikki House
Missouri City,TX
Summary
Overview
9
years of professional experience
Work History
PPL Motorhomes
Director of Service Operations
07.2021 - Current
Job overview
- Operational Excellence Leader: Oversaw service operations, delivering exceptional customer service, efficiency; strategically expanded service footprint by launching two new locations.
- Strategic Initiatives Architect: Implemented strategies enhancing service quality, resulting in 61.37% increase in technician billable hours, 41.39% uplift in technician efficiency from 2021 to present.
- Process Improvement Champion: Led process improvement efforts boosting service capacity, customer satisfaction; contributed to 78.93% surge in service revenue from 2021 to present while sustaining robust 30% departmental gross profit margin.
Fun Town RV Dalls
Service Department Manager
06.2019 - 07.2021
Job overview
- Managed service department operations: Included staff supervision, customer service, inventory management.
- Developed, executed strategies: Optimized service workflows, increased efficiency, reduced turnaround times.
- Fostered culture of continuous improvement: Led to significant improvements in customer satisfaction scores.
Camping World
Service Advisor / Highline Service Advisor (NASCAR
10.2015 - 06.2019
Job overview
- Highline Service Advisor (NASCAR Liaison), Concord, NC: **Intercompany Promotion**Coordinated luxury coach services, boosting customer satisfaction and service quality. Streamlined operations and enhanced service for top RV brands.
- Service Advisor, Oklahoma City: Led operations, improved efficiency, and customer service through strategic scheduling and resource management.
- Quality and Customer Service Excellence: Conducted quality checks and exit demonstrations, contributing to dealership CSI and ensuring exceptional service experience.
Education
Bradford Area HighschoolBradford, PA
High School Diploma
06.2000
University Overview
University of PhoenixPhoenix, AZ
Associate of Applied Science from Business Management
05.2006
University Overview
Skills
- Service Department Management
- Process Improvement and Optimization
- Team Leadership and Training
- Strategic Planning and Implementation
- Excel VBA Programming/Automation
- P&L Analysis
Availability
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Available
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morning
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Timeline
Director of Service Operations
PPL Motorhomes
07.2021 - Current
Service Department Manager
Fun Town RV Dalls
06.2019 - 07.2021
Service Advisor / Highline Service Advisor (NASCAR
Camping World
10.2015 - 06.2019
Bradford Area Highschool
High School Diploma
University of Phoenix
Associate of Applied Science from Business Management
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