Nikki Hozias
New City
Summary
Dynamic and compassionate Medical Assistant with a proven track record at Clarkstown Pediatrics, where I enhanced patient satisfaction through meticulous management of doctor schedules and patient care. Skilled in medical terminology and electronic medical records, I excel in organizational abilities and empathetic patient interactions, significantly contributing to efficient and sensitive healthcare delivery.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Clarkstown Pediatrics
Nanuet, NY
07.2019 - 01.2025
- Manage doctor's schedule and ensure timely appointments, optimizing efficiency and patient satisfaction
- Organize and restock examination rooms, ensuring all necessary supplies are readily available
- Take patient's vitals and document family history accurately, aiding in proper diagnosis and treatment
- Prepare patients for examination, providing comfortable and reassuring environment and care
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Collected samples from patients for laboratory testing purposes.
- Explained treatment procedures and physicians' instructions.
- Performed basic laboratory tests such as urinalysis and blood glucose levels, lead levels, spirometry, tympanometry
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Waitress
Brickhouse
Nyack, NY
08.2016 - 08.2020
- Provided exceptional service by efficiently waiting on up to 12 tables simultaneously, delivering prompt and accurate service
- Answered phones and supervised and trained employees to ensure operational effectiveness and high-quality customer service
- Handled customer complaints effectively, resolving issues and maintaining customer satisfaction
- Possessed great knowledge of the menu and successfully up sold products to boost revenue
- Serving drinks with precision and care
Hostess
Italianas
New City, NY
08.2015 - 08.2016
- Accommodated numerous reservations, ensuring a smooth and enjoyable dining experience for guests
- Greeted guests upon arrival and escorted them to their tables, while maintaining proper rotation of sections to balance workload among servers
Waitress
Italianas
New City, NY
08.2015 - 08.2016
- Collaborated with other waitstaff as a team during large catering events, providing exceptional service and ensuring a memorable experience for guests
- Assisted in event setup, presentation, and breakdown, ensuring all catering parties were executed flawlessly
Hostess/Food Runner
Ricks Club American
Congers, NY
08.2014 - 08.2015
- Accompanied servers in delivering appetizers, entrees, and desserts to the appropriate tables, ensuring accuracy and efficiency
- Mastered the skill of properly and efficiently packaging to-go orders
- Assisted in bussing tables and maintaining a clean and organized environment
Cashier
Shoprite
New City, NY
08.2013 - 01.2014
- Checked out items, efficiently bagged them, and provided excellent customer service
- Attended to customer complaints promptly and resolved issues to ensure customer satisfaction
- Assisted customers in locating desired items and provided guidance for a positive shopping experience
- Developed public speaking skills by making live announcements over the intercom system
Dusty Rose
New City, NY
08.2012 - 12.2012
- Managed inventory by tagging items accurately and ensuring proper distribution to appropriate stores
- Demonstrated exceptional attention to detail in maintaining accurate records
- Developed strong organizational skills while managing inventory and maintaining an organized stockroom
Education
Associate of Science - Nursing/Mathematics And Science
SUNY Rockland
Suffern, NY05-2025
Skills
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Exceptional organizational and time management skills
- Proficient in utilizing various POS systems and computer software programs
- Strong attention to detail
- Ability to interact with diverse levels of seniority
- Passion for excellence
- Strong understanding of medical terminology
- Proficient in documenting patient medical history, vital signs and other relevant information
- Ability to prioritize and multitask effectively
- Well-versed in following clinical protocols, safety guidelines, and ethical standards
- Proficient in using electronic medical records systems and other healthcare software
- Proficient in handling sensitive and confidential patient information
References
References upon request.
Timeline
Medical Assistant
Clarkstown Pediatrics
07.2019 - 01.2025
Waitress
Brickhouse
08.2016 - 08.2020
Hostess
Italianas
08.2015 - 08.2016
Waitress
Italianas
08.2015 - 08.2016
Hostess/Food Runner
Ricks Club American
08.2014 - 08.2015
Cashier
Shoprite
08.2013 - 01.2014
Dusty Rose
08.2012 - 12.2012
Associate of Science - Nursing/Mathematics And Science
SUNY Rockland