Nikki Hurley
Dike
Summary
Dedicated Administrative Officer with exceptional client communication skills. Dependable and motivated, with over 39 years of experience in customer service and office management. Proven record in team collaboration and training, driving operational efficiency and enhancing client relations.
Overview
39
39
years of professional experience
Work History
Administrative Officer
Guaranty Bank & Trust
Sulphur Springs
05.2011 - Current
- Managed office supplies and equipment inventory for operational efficiency.
- Developed and maintained filing systems for easy document retrieval.
- Communicated with clients to address inquiries and provide support.
- Trained new employees on administrative procedures and company protocols.
- Welcomed visitors at the front desk to create a friendly atmosphere.
- Responded promptly to customer inquiries via email or telephone calls.
- Answered phones, directed calls to appropriate personnel, took messages and responded to customer inquiries in a professional manner.
- Maintained positive working relationship with fellow staff and management.
Lending Assistant
City National Bank - Sulphur Springs
Sulphur Springs
08.2005 - 04.2011
- Processed loan applications and verified borrower information for accuracy.
- Assisted customers with loan inquiries and provided product information.
- Maintained organized records of loan documents and transactions for compliance.
New Accounts Representative
Alliance Bank
Sulphur Springs
08.1987 - 08.2005
- Managed new account openings and ensured compliance with banking regulations.
- Processed documentation for new accounts with attention to detail and accuracy.
- Assisted customers in understanding account features and benefits effectively.
Education
High School Diploma -
Sulphur Springs High School
Sulphur Springs, TX05-1989
Skills
- Critical Thinking
- Leadership
- Customer Service
- Multitasking abilities
- Excellent phone skills
- Team collaboration
Timeline
Administrative Officer
Guaranty Bank & Trust
05.2011 - Current
Lending Assistant
City National Bank - Sulphur Springs
08.2005 - 04.2011
New Accounts Representative
Alliance Bank
08.1987 - 08.2005
High School Diploma -
Sulphur Springs High School