Hi, I’m
Nikki Jackson
Birmingham,AL
Summary
I am a Reputable customer service professional who brings strong phone speaking skills paired with in-depth knowledge of CRM systems and years of experience. My work history Offers vast experience connecting customers with products and services. I’m a punctual, dedicated, dependable and responsible individual who’s polished in navigating multiple computer systems and applications. I have a positive attitude and proven skills and establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success.
Overview
14
years of professional experience
Work History
Jani-King of Birmingham Birmingham, Alabama
Customer Service Manager
11.2019 - Current
Job overview
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- obtain performance feedback from every customer every quarter
- Conduct phone surveys with every customer
- Enter customer service events (complaints, survey, scores, etc.) into the customer service database system.
- Follow up with customers and operations staff until any complaint is resolved
- Contact customers during startup/transfer. Confirm that the customer is satisfied.
Jani-King of BirminghamBirmingham, AL
Outside Sales Representative
05.2019 - 11.2019
Job overview
- Researched potential clients, identified decision makers and developed relationships with them.
- Generated leads through cold calling, networking events, referrals.
- Negotiated contracts with customers to close deals in a timely manner.
- Created customized presentations for prospective clients based on their needs.
Jani-King of BirminghamBirmingham, AL
Operations Manager
11.2015 - 05.2019
Job overview
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
Jani-King of Birmingham Birmingham, AL
Office Manager
10.2010 - 11.2015
Job overview
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
Education
T.A. Lawson State Community CollegeBirmingham, AL
Associate of Arts from English Education
05-1996
West End High ScoolBirmingham, AL
High School Diploma
05-1994
Skills
- Account Management
- Quality Assurance
- Complaint resolution
- Report Preparation
- Training and mentoring
- Workflow Management
- Client relations and retention
- Administrative Support
- Customer Retention
- CRM Software
- Problem-Solving
- Conflict resolution techniques
- QA
- Superior computer skills
- Skilled multi-tasker
- Customer Relations
- Relationship Building
- Training and coaching
- Customer Service
- Positive and Constructive Feedback
- Focused on customer satisfaction
- Team Building and Leadership
Timeline
Customer Service Manager
Jani-King of Birmingham
11.2019 - Current
Outside Sales Representative
Jani-King of Birmingham
05.2019 - 11.2019
Operations Manager
Jani-King of Birmingham
11.2015 - 05.2019
Office Manager
Jani-King of Birmingham
10.2010 - 11.2015
T.A. Lawson State Community College
Associate of Arts from English Education
West End High Scool
High School Diploma
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