Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Jitrawan

New York

Summary

Dynamic hospitality professional with a proven track record at Kraam, delivering exceptional service and achieving a 98% customer satisfaction rating. Skilled in decision-making and product quality assurance, I excel in high-pressure environments, enhancing guest experiences and driving revenue growth through effective management and attention to detail.

Overview

5
5
years of professional experience

Work History

Manager/Server/Executive Pastry Chef

Kraam
04.2024 - Current
  • Delivered exceptional service to an average of 75+ guests per shift, resulting in a 98% customer satisfaction rating based on post-visit surveys.
  • Managed 15–20 tables per shift in a high-volume, fast-paced environment while maintaining accuracy and efficiency.
  • Maintained in-depth knowledge of 40+ menu items and 15+ craft cocktails, enhancing guest experience and upselling high-margin selections, increasing average check size by 15–20%.
  • Trained and mentored 5+ new servers, improving onboarding speed and team efficiency.
  • Handled transactions totaling $3,000–$5,000 per shift with zero discrepancies in cash and POS system.
  • Maintained food safety and cleanliness standards, contributing to a 100% pass rate on health inspections during tenure.
  • Handled private dining events for parties of up to 25 guests, coordinating with kitchen and bar staff to ensure seamless execution.
  • Crafted 50+ pastries weekly with consistent quality and visual appeal.

Server

Bua Thai Ramen and Robata Grill
02.2024 - 04.2025
  • Deliver exceptional service to ensure customer satisfaction and a positive dining experience
  • Thrives in fast-paced environments with strong attention to detail
  • Managed 10–15 tables per shift in a fast-paced, high-volume noodle concept restaurant, ensuring prompt and accurate service.

Pastry Baker Assistant, Intern

P&N Kitchen, LLC
10.2024 - 12.2024
  • Assisted in the production of 100+ baked goods daily, including both standard menu items and custom orders, ensuring consistency and quality.
  • Supported recipe execution and preparation that contributed to a 15% reduction in waste by accurately measuring and scaling ingredients.
  • Ensured compliance with food safety regulations by monitoring storage, labeling, and handling procedures, maintaining a 100% health and safety inspection score during internship period.
  • Collaborated with a team of 5+ bakers and kitchen staff, helping streamline prep schedules and reduce average production time by 10%.

Host/Server

Lung Yai Thai Tapas
08.2022 - 01.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Pastry and Owner

Sugar Aholic Bakery
01.2021 - 10.2021
  • Founded and operated a successful pastry/bakery concept, serving 50 clients.
  • Designed and executed a rotating menu of 15 unique pastries and desserts, blending classic and innovative techniques.
  • Increased customer base through social media marketing, achieving 500 followers and growth by 20%
  • Oversaw all aspects of business operations, including staffing, payroll, vendor relationships, and inventory management, reducing food cost by 10%

Education

Patisserie And Baking Certification - Patisserie And Baking

Mariano Moreno Culinary Institute (MMCI)
Miami, FL
08-2023

Master of Science - International Business And Marketing

Leeds University Business School
Leeds
06-2016

Skills

  • Hospitality
  • Decision-Making
  • Interpersonal Communication
  • Attention to Details
  • Adaptability
  • Problem-Solving
  • Product Quality Assurance
  • Management Leadership

Timeline

Pastry Baker Assistant, Intern

P&N Kitchen, LLC
10.2024 - 12.2024

Manager/Server/Executive Pastry Chef

Kraam
04.2024 - Current

Server

Bua Thai Ramen and Robata Grill
02.2024 - 04.2025

Host/Server

Lung Yai Thai Tapas
08.2022 - 01.2024

Pastry and Owner

Sugar Aholic Bakery
01.2021 - 10.2021

Patisserie And Baking Certification - Patisserie And Baking

Mariano Moreno Culinary Institute (MMCI)

Master of Science - International Business And Marketing

Leeds University Business School

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