Nikki Johnson
Dayton,TX
Summary
Seeking full time employment in a company where my skills and experience can be fully utilized and where I can experience growth.
Overview
27
27
years of professional experience
Work History
Paraprofessional
Dayton ISD
08.2016 - 08.2020
- Supported the math intervention teacher in implementing accommodations and modifications for students with diverse learning needs.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Billing Clerk
Bay Area Rehabilitation Center
05.2006 - 05.2012
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Kept management informed of account statuses through regular reports detailing outstanding balances and collection efforts, supporting informed decision-making processes.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
Back Office Medical Assistant
Hubert N Williston MD
06.2001 - 01.2005
- Improved communication between front and back office staff, enabling seamless coordination of patient care.
- Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
- Assisted the doctor in minor medical procedures.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
Banking Specialist
Citizens Bank (Now Known As Amegy)
04.1993 - 05.2000
- Replenished eleven ATM machines daily with the assistance of two armed guards in an armored vehicle.
- Assisted clients in disputing transactions as a result of lost/stolen cards.
- Improved operational efficiency by balancing reports daily.
- Reduced processing errors by implementing strict quality control measures in daily operations.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
Education
No Degree - Elementary Education
Lee College
Baytown, TX 05.2001 -
High School Diploma -
Dayton High School
Dayton, TX 05.2001 -
Skills
Computer Experience
Typing Experience
10 key adding machine (by touch)
Data Entry
Microsoft Word and Excel
Med Sock, E Med, and Encoder programs
Excellent customer relation skills
Excellent organizational skills
Speak and Read conversational Spanish
Timeline
Paraprofessional
Dayton ISD
08.2016 - 08.2020
Billing Clerk
Bay Area Rehabilitation Center
05.2006 - 05.2012
Back Office Medical Assistant
Hubert N Williston MD
06.2001 - 01.2005
No Degree - Elementary Education
Lee College
05.2001 -
High School Diploma -
Dayton High School
05.2001 -
Banking Specialist
Citizens Bank (Now Known As Amegy)
04.1993 - 05.2000