Banking Specialist
Citizens Bank (Now Known As Amegy)
04.1993 - 05.2000
- Replenished eleven ATM machines daily with the assistance of two armed guards in an armored vehicle.
- Assisted clients in disputing transactions as a result of lost/stolen cards.
- Improved operational efficiency by balancing reports daily.
- Reduced processing errors by implementing strict quality control measures in daily operations.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.