Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Nikki Johnson

Inglewood,CA

Summary

Experienced and analytical professional with a diverse background in client servicing. Possessing skills in operations, including analytical and risk management abilities. Proven expertise in client relationship management and a consistent track record of multitasking and managing high-priority tasks. Committed to developing innovative solutions that drive efficient operations.

Overview

10
10
years of professional experience

Work History

Investment Operations Specialist

Creative Planning
08.2020 - Current
  • Expedited the completion of investment transactions by liaising with relevant parties and ensuring timely execution, meeting client expectations for prompt service.
  • Supported portfolio managers in the analysis of market data and identification of high-potential investments, contributing to successful asset allocation decisions.
  • Assisted in preparation of presentations, data tables and other documents for investor meetings.
  • Enhanced departmental communication by creating a centralized database for storing all relevant financial information, ensuring easy access for team members.
  • Streamlined investment operations processes by implementing new software, resulting in increased efficiency and accuracy.
  • Evaluated the effectiveness of existing operational procedures and recommended enhancements that led to improved workflows and increased efficiency.
  • Manage new client Salesforce onboarding and workflow
  • Reduced processing times for investment transactions by automating routine tasks, improving overall productivity.
  • Assisted clients with account setup and maintenance tasks, facilitating a smooth onboarding process for new investors.
  • Maintained detailed records of transactions, adhering to stringent documentation requirements for audit purposes.
  • Facilitated effective communication between investment teams for optimal decisionmaking.
  • Contributed to a positive work environment through open communication channels within the team, fostering a culture of collaboration and innovation.
  • Safeguarded client assets by maintaining strict adherence to regulatory requirements and internal controls procedures.

Senior Collateral Analyst

Opus Bank - CA
02.2015 - 05.2020
  • Extensively manage client accounts, documentation review, syndication settlements, loan reconciliations, monthly / quarterly interest and fee payments to syndications, libor conversion/rollovers
  • Work with Treasury Management to ensure proper setup and servicing of operating and lockbox accounts; monitor DDA's for suspicious or overdraft activity
  • Interact, support and assist in monitoring portfolio risk exposure by identifying and escalating reporting exceptions/suspicious or inconsistent activities to management
  • Ensure proper documentation of loans as well as recurring documentation including insurance certificates, financial statements, compliance certificates and tax returns
  • Review and analyze Borrower's AR and Inventory assignments, identify ineligibles, concentrations and note trends to determine the legitimacy and accuracy of borrower's data
  • Ensure clients covenant calculations and comparisons are in line according to the loan servicing standards
  • Monitor the more complex and challenging portfolio accounts while assisting /training others
  • Ensure compliance to all credit policies and maintain accuracy in operational procedures to safeguard the bank's lien position in pledged collateral and mitigate any risk
  • Demonstrate knowledge of and adherence to all compliance testing, rules and regulations.
  • Participated in training initiatives aimed at improving overall team knowledge and efficiency related to collateral management processes and procedures.
  • Developed a strong understanding of various asset classes and their respective valuation methodologies, enabling accurate and consistent assessment of collateral values.
  • Demonstrated a commitment to continuous learning by staying current on industry trends, regulatory changes, and emerging technologies relevant to the collateral analyst role.
  • Conducted regular audits of collateral records, identifying discrepancies and implementing corrective actions as needed.
  • Supported loan origination teams by providing prompt and accurate collateral analysis, expediting the underwriting process.

Financial Client Manager

Willis Towers Watson - Ca
02.2014 - 02.2015
  • Responsible for the daily support of customers including employee benefit brokerage, consulting, and general account management.
  • Streamlined internal communication processes, resulting in more efficient collaboration between team members and improved client outcomes.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
  • Manage basic and complex services issues, employee enrollment meetings and research for team members on client related issues.
  • Accurately enter data into pre-established formats for financial and benefits analysis.
  • Ensure that commission transactions are processed in accordance with standard operating procedures.
  • Independently resolve client, carrier and/or vendor accounting issues, including collections, discrepancies, fee arrangements and billing controversies.
  • Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
  • Maintained detailed records of all client files, ensuring accuracy in reporting and facilitating clear communication across teams.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Education

Skills

  • Proficient in Microsoft Office applications
  • Strong Analytical and Data Evaluation
  • Problem-solving aptitude
  • Financial and operational reporting
  • Operational Efficiency
  • Investment Reporting
  • Due diligence

Additional Information

Life and Health License

Timeline

Investment Operations Specialist

Creative Planning
08.2020 - Current

Senior Collateral Analyst

Opus Bank - CA
02.2015 - 05.2020

Financial Client Manager

Willis Towers Watson - Ca
02.2014 - 02.2015

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Nikki Johnson