Google suite, MS Word, Power Point, Excel
Nikki Jones
Mobile,Alabama
Summary
Property management professional seeks to apply diverse background in customer relations, sales and collections to the field of real estate management.
Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting.
Self-motivated and dependable while achieving high performance with minimal supervision.
Property Manager with more than 11 years of experience in tax credit, AHFA housing inspections, internal/quarterly inspections,
Overview
15
15
years of professional experience
Work History
Assistant Manager
Glen Arbor Apartments- TBG Residential
Atlanta , GA
08.2018 - 09.2019
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Planned and prepared workflow schedules, delegating tasks for 7-member maintenance team.
- Responsible for successful lease- up within company history.
- Answered phones, conducted interviews for potential applicants, screened applicants, assisted with marketing.
- Oversaw all events and created ideas for events for resident retention.
Dispatcher
Pop-A-Lock Of Alabama/ Discount Locksmith
Mobile , AL
02.2016 - 08.2018
- Accurately and efficiently responded to over 100+ daily requests.
- Reviewed routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
- Scheduled and dispatched over daily roadside assistance calls based on caller locations and available employees.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Supervised driver dispatching, route planning and vehicle tracking for over drivers.
- Quickly determined locations and needs of callers to accurately send for assistance.
- Efficiently assisted with child unlocks and emergency unlocks for elderly with dementia.
- Answered customer requests with information about product availability, shipping information and status updates.
- Provided dispatch support for roadside assistance calls.
Property Manager
Summit Partners
Mobile, AL
03.2013 - 06.2015
- Monitored common areas for cleanliness and safety.
- Maintained tenant relations with regular tenant visits and phone calls.
- Created and updated marketing materials for department programs and properties.
- Managed day-to-day operations for 230-unit dual/ tax credit property with occupants.
- Maintained excellent customer relationships by adhering to “10 Pledges of Customer Service.”
- Updated tenant and unit information to keep current in housing database.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Created staff schedules in response to community needs.
- Conducted annual re-examination appointments and housekeeping inspections.
Education
Bachelor of Arts - Business Administration
Associate of Arts - Business Administration And Management
12.1998
Skills
- Fair housing mandates
- Sales and marketing
- Knowledge of leasing and market conditions
- Multi-family property management
Accomplishments
- Managed a portfolio consisting of approximately 3 sites.
- Trained and mentored new employees each year.
- Lease-up at successful property opening within 3-4 month time span.
- Process Improvement
Created new departmental procedures manual. Assessed organizational training needs.
References
All References written and verbal are upon request
Software
Timeline
Assistant Manager - Glen Arbor Apartments- TBG Residential
08.2018 - 09.2019
Dispatcher - Pop-A-Lock Of Alabama/ Discount Locksmith
02.2016 - 08.2018
Property Manager - Summit Partners
03.2013 - 06.2015
Ashford University - Bachelor of Arts, Business Administration
Bishop State Community College - Associate of Arts, Business Administration And Management
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